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News room category:Optimise IT Sourcing
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Controlling the surge with Acora’s Flexible Support contract
We are delighted to share that we have been selected as the preferred IT partner to provide Flexible Services for a university that is home to over 20K students and 4K employees. Whilst the customer remains anonymous, they have been…
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IT Support for Financial Service Firms
Key challenges you may face in today’s digital environment. The finance industry has a significant impact on everyone’s life. We rely on it immensely without even realising. This heightens the pressure to deliver services seamlessly, intelligently and compete against a…
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2022: Never the Same Again?
Like most of us, I’d hoped that 2021 would be something more like a ‘normal’ year. But of course, it wasn’t. Likewise, I’d more-or-less assumed I’d now be looking ahead to a bright, shiny ‘post-pandemic’ year in 2022. Doesn’t look…
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Intune and Autopilot
If you’re working in the Microsoft 365 ecosystem (or read David Murphy’s recent blog) you’ll have heard of Intune and Autopilot. In this blog, we’ll look at the differences between them, and what they replace from legacy on-premises days. Intune…
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The Light of Experience
As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…
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End-User Support: How to Tackle the Bad Egg
Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in…
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Are you ready for IR35?
On Wednesday 19th of March 2020, the government announced that the changes to the IR35 tax system were going to be postponed for a year. This decision was mainly made to mitigate the impact of coronavirus on the economy. Currently,…
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Cost optimised IT
A couple of years ago Gartner was talking a lot about cost optimised IT, they even shared a “Top 10” list of cost optimisation ideas including: Create a shared-service organisation, for some or all IT services. Centralise, consolidate, modernise, integrate…
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Operational IT vs. Strategic IT
Not new terms, but worth considering for a moment. If operational IT is managing the day-to-day (keeping things running), then strategic IT is the time you spend looking to the future, adding business value, digitally transforming and supporting business growth….
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