The Acora Press Team

The Acora Press Team

Our Ultimate Guide to SLAs, XLAs and Everything in Between

An Experience Led Approach, or XLA, is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this guide, we’ve set out some of the background to the XLA, how it differs from and adds to Service Level Agreement (SLA) metrics, the practical, commercial, financial and wellbeing benefits of focusing on experience and why we believe it’s the way forward. We also consider the different elements of an XLA and how they’re implemented, and the extra, much-needed security, cultural alignment and adoption dimensions our own Experience Led Approach™ builds in by design.

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