{"id":5125,"date":"2026-02-09T13:02:12","date_gmt":"2026-02-09T13:02:12","guid":{"rendered":"https:\/\/acora.com\/one\/?post_type=case-studies&p=5125"},"modified":"2026-02-12T16:01:48","modified_gmt":"2026-02-12T16:01:48","slug":"supporting-the-growing-taxassist-accountants-franchise","status":"publish","type":"case-studies","link":"https:\/\/acora.com\/one\/case-studies\/supporting-the-growing-taxassist-accountants-franchise\/","title":{"rendered":"Supporting the Growing TaxAssist Accountants Franchise"},"content":{"rendered":"

The Challenge: IT Distractions Impacting TaxAssist Business Growth<\/h3>\n

With over 400 branches across the UK and Ireland, TaxAssist Accountants is a leading accountancy franchise that provides tax advice and accountancy services specifically for small and medium sized businesses, sole traders, partnerships, limited companies and personal taxpayers. Each franchise operates independently, supported by the Norwich-based Support Centre, which offers technical, marketing, and business development resources. However, franchisees were struggling with IT issues that distracted them from their core focus: growing their businesses.<\/p>\n

Franchisees needed an IT solution that was reliable, scalable, and simple\u2014without the complexity and high costs that typically accompany large IT setups. Many came from corporate environments, where IT was fully managed, so dealing with downtime and technical challenges was an unfamiliar and frustrating burden.<\/p>\n

The Solution: Acora One\u2019s Tailored IT Package<\/h3>\n

Acora One stepped in with a bespoke IT support solution designed specifically for TaxAssist franchisees. Initially partnering with the Support Centre in 2013, Acora One quickly proved its value. The next step was offering an exclusive package to franchisees, featuring cloud-hosted solutions that securely housed data and software in Acora\u2019s datacentre. With this, team members could work from anywhere at any time, enhancing flexibility and productivity.<\/p>\n

Microsoft Office 365 was included as standard, with the option for franchisees to integrate their own accounting software, like Sage. The goal was clear: minimise IT headaches and maximise the time franchisees could dedicate to client service and growth.<\/p>\n

\u201cFranchisees rely on us to put the right package together for them,\u201d says Sarah Robertson, Group Director. \u201cWe try to make their lives easier, so they can win more clients and earn more money. Accountants charge for their time, so if their IT isn\u2019t working, they\u2019re losing money.\u201d<\/p>\n

The Result: A Trusted, All-in-One Solution<\/h3>\n

Initially, Acora\u2019s solution was offered alongside two other IT providers. However, franchisees quickly recognised Acora\u2019s superior service, and it became the mandatory provider across the network. \u201cWe thought we should spread the risk,\u201d Sarah explains. \u201cBut we realised their offering was far superior, both technically and in management style.\u201d<\/p>\n

Acora\u2019s ISO certifications and Cyber Essentials Plus accreditation gave franchisees peace of mind, ensuring their sensitive data was secure. \u201cWe just felt we were safer with them than anyone else,\u201d adds Sarah. \u201cIf something went wrong and an accountant lost all their data, they\u2019d lose their business along with it.\u201d<\/p>\n

The Impact: Seamless IT, Focus on Growth<\/h2>\n

With Acora managing IT, franchisees could focus on what mattered\u2014growing their businesses. The seamless setup allowed for rapid onboarding and scalable solutions without heavy upfront costs. Acora now supports over 900 users across the TaxAssist network, conducting regular reviews to keep the system running smoothly.<\/p>\n

Feedback from franchisees has been overwhelmingly positive, or as Sarah puts it, \u201cno news is good news.\u201d Acora\u2019s proactive approach ensures minimal downtime, allowing franchisees to stay productive. \u201cWhen it\u2019s all working fabulously, it just ticks along,\u201d says Sarah. \u201cThe only time we hear anything is when something goes wrong \u2013 but we just don\u2019t have that with them.\u201d<\/p>\n

With Acora as a trusted partner, TaxAssist franchisees can confidently grow their businesses without the worry of IT issues. \u201cThey\u2019re very professional and organised,\u201d Sarah concludes. \u201cBut they\u2019re also an absolute pleasure to work with. I\u2019d wholeheartedly recommend them.<\/p>\n

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I highly recommend Acora for their invaluable support in growing my practice over the years while maintaining our IT systems. Most recently, they assisted me in purchasing a neighbouring franchise and building a new server. They also seamlessly migrated files from a further practice acquisition. The projects are always well-planned, communicated, and executed. I look forward to collaborating with Acora on future projects and practice acquisitions.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Kully Sahota<\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\tPrincipal, TaxAssist\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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