E-Books & Guides

Resources category:
E-Books & Guides

Filter by topic

A Guide to SLAs, XLAs and Everything in Between

Our Ultimate Guide to SLAs, XLAs and Everything in Between The Experience Level Agreement, or XLA, is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this…
Read more
The Acora CIO Report 2022

We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,…
Read more
The Acora CIO Report 2021

We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…
Read more
The Ultimate Guide to improving your IT Service Desk performance

“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…
Read more
The Definitive Guide to Managed Services

Unsure as to whether IT managed services is right for your business? This guide will help with your decision making process. Covering everything from explaining what managed services are, to calculating RoI and outlining top tips for selecting the right…
Read more
5 Steps to Successfully Transforming End User Support

IT has become the accelerant of modern businesses. Companies are investing more in their technology and so require wider reaching IT support. The Service Desk is becoming the backbone of organisations, as it not only serves to support growth, but…
Read more
10 Top Tips to M&A IT Integration Success

It’s an alarming fact that a large proportion of M&A activity fails to deliver the potential business value anticipated. In fact, most research indicates that only 50% of these deals actually result in an increase in overall shareholder value. The…
Read more
The IT Leaders Guide to High Performance End User Support

With emerging tech like mobile, chat, cloud and more, service desks have never been under more pressure. Pete Canavan shares his top tips from his 20+ years of delivering end user IT support. How well you support your users impacts…
Read more
Service Desk Outsourcing – what to consider

Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be…
Read more