Resources category:

User Experience

Service Desk Outsourcing – what to consider

Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be…

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The 2020 Acora CIO Survey

Welcome to the first ever Acora CIO survey! In the first half of 2020 Acora and the publisher of CIO magazine, International Data Group (IDG), surveyed IT decision-makers in large organisations across the UK. We wanted to understand what the key…

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Thinking of switching providers?

Acora’s Sales & Marketing Director, Matt Wood, talks about switching IT support partners . He explains the common reasons why people move and how we help them make the transition.

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Acora Service Desk Boost – explainer video

A sudden increase in service desk tickets, staff churn, and absences often result in lower resolution rates, and it won’t take long for your end-users to start complaining. Add in management distractions and the difficulty in recruiting the right skills,…

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