Resources category:

Whitepapers

Deploying The User Experience

The immediate benefits, and the long-term impact. In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA  ‘Led By Experience’ service, and how it revolutionises…

Read more

The Acora CIO Report 2021

We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…

Read more

The Definitive Guide to Managed Services

Unsure as to whether IT managed services is right for your business? This guide will help with your decision making process. Covering everything from explaining what managed services are, to calculating RoI and outlining top tips for selecting the right…

Read more

5 Steps to Successfully Transforming End User Support

IT has become the accelerant of modern businesses. Companies are investing more in their technology and so require wider reaching IT support. The Service Desk is becoming the backbone of organisations, as it not only serves to support growth, but…

Read more

10 Top Tips to M&A IT Integration Success

It’s an alarming fact that a large proportion of M&A activity fails to deliver the potential business value anticipated. In fact, most research indicates that only 50% of these deals actually result in an increase in overall shareholder value. The…

Read more

The IT Leaders Guide to High Performance End User Support

With emerging tech like mobile, chat, cloud and more, service desks have never been under more pressure. Pete Canavan shares his top tips from his 20+ years of delivering end user IT support. How well you support your users impacts…

Read more

The 2020 Acora CIO Survey

Welcome to the first ever Acora CIO survey! In the first half of 2020 Acora and the publisher of CIO magazine, International Data Group (IDG), surveyed IT decision-makers in large organisations across the UK. We wanted to understand what the key…

Read more