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A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues….

Microsoft launched Dynamics 365 Business Central in late 2018. At first glance, Business Central looks like a brand-new product, but it’s not – Dynamics 365 Business Central is the evolution of Microsoft’s popular ERP solution for SMEs: Dynamics NAV. Technology…

Acora have signed the Microsoft Pledge, a commitment to reducing the UK’s future skills gap with regards to AI, Cloud Computing, Internet of Things (IoT) and Mixed Reality – otherwise known as the fourth industrial revolution. The pledge commits partners, like Acora,…

As your business evolves, it’s easy for technology and processes to get out of date, resulting in workplace inefficiencies that adversely affect productivity, employee satisfaction and customer experience. The Harvard Business Review Analytic Services Survey in Feb 2018 found that…

Celebrations! Acora has just been named as one of the top Managed Service Providers in the UK and number 43 globally in the 2020 annual Channel Futures MSP 501 rankings. For the 13th year running, MSPs from around the globe…

It’s easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it….

Joiners, movers & leavers processes (JML) are critical to information security, hardware asset management and relationship building between your Support Team and IT users. All too often, the responsibility for maintaining a smooth process is unclear. Leaving both users and…

Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy to…

All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and…