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We’re all familiar with the CIO’s Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The term has been with us for at least a decade, but…

In today’s IT market, there is a very simple calculus: get big; get niche – or get out. At Acora, we have chosen the second option, focusing on clients either with a high enterprise value relative to their physical corporate…

Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management…

In IT terms, the concept of Big Data has been around for a very long time. But when it was first coined in the ancient past (around 2005) no one had any real idea of just how much raw data…

Whatever our sector or profession, we all have (or should have) ways to gauge how well we’re meeting our customers’ and clients’ needs and expectations. We often gather this feedback by informal, ad hoc means, but many of us also…

For us as IT professionals, the deceptively simple term ‘security’ encompasses a vast range of tasks and topics. And after spending all day dealing with firewalls, Web Application Gateways, anti-virus, anti-malware, proxy services, tenancy restrictions, just-in-time admin access, password vaults,…

Out in the open… Organisations are flooded with more data points than ever before. For us as CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it’s not just…

As a managed services provider, we know all too well that outsourcing is traditionally seen as a cost-cutting exercise. It’s a view that’s changing fast as companies seek partnerships to improve their access to talent, increase agility, and optimise the…

Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in…