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INSIGHTS
Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.
As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…
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You could be forgiven for missing Windows 365, even if you pay attention to the IT news. Partly, I suppose, because Microsoft chose to release it during the summer holidays! And really, it’s a pretty simple concept: a PC-per-individual, in…
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As the old saying goes: the bigger they are, the harder they fall. By almost any metric, there are few things in the world today on the scale of Facebook. On 4th October 2021, we watched the drama unfold as…
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We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…
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“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…
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All too often opportunity costs are over looked as businesses focus on the bottom line – especially in what are seen as cost centre such as the Service Desk. In just 20 questions, diagnose your organisations’s Service Desk and assess…
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Global growth has been a key goals for top 30 UK law firm Kennedys. Today it has 2,300 lawyers and staff across 43 offices in 25 countries.
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High-touch global end user support model for leading international investor UK PLC.
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Founded in Bristol in 1748, today Osborne Clarke is an international legal practice with 25 offices & over 900 lawyers across Europe, Asia and the USA.
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