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INSIGHTS
Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.
Key challenges you may face in today’s digital environment. The finance industry has a significant impact on everyone’s life. We rely on it immensely without even realising. This heightens the pressure to deliver services seamlessly, intelligently and compete against a…
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Too many corporate awards are questionable in terms of their legitimacy. You sponsor an award, and woo! You’ve won… We take a disinterested approach to awards of questionable legitimacy. We believe awards should be given purely on merit, so we’re…
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We are delighted to announce that we’ve received a Best Companies ‘One to Watch’ Accreditation once again. This Accreditation has been achieved solely by the feedback from our employees. Key Achievements from Best Companies Q2 Engagement Survey Acora has maintained…
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The immediate benefits, and the long-term impact. In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA-based Led By Experience service, and how it revolutionises…
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User experience is becoming central to IT services and support and investment decision-making. The critical difference between SLA and XLA is the approach to and regard for users. SLAs deal strictly in statistics: users are seen in terms of percentages,…
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Enhancing the user experience. What it means, and why it matters. The pandemic and the shift to hybrid working have highlighted the importance of the user experience, and the clear link between IT and people’s productivity and wellbeing. But until…
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Mills CNC is the sole distributor for Doosan machine tools in the UK and Ireland. One of the country’s fastest-growing machine tool companies, it sells and leases equipment to customers in manufacturing sectors including aerospace and defence, power generation and…
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Pearson is ‘the world’s leading learning company’. With over 45,000 staff, it provides digital content and learning experiences, assessments and qualifications to almost 200 countries worldwide.
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Global growth has been a key goal for top 30 UK law firm Kennedys. Today it has 2,300 lawyers and staff across 43 offices in 25 countries.
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