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Key challenges you may face in today’s digital environment. The finance industry has a significant impact on everyone’s life. We rely on it immensely without even realising. This heightens the pressure to deliver services seamlessly, intelligently and compete against a…Read more
We are delighted to announce that we’ve received a Best Companies ‘One to Watch’ Accreditation once again. This Accreditation has been achieved solely by the feedback from our employees. Key Achievements from Best Companies Q2 Engagement Survey Acora has maintained…Read more
The immediate benefits, and the long-term impact. In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA-based Led By Experience service, and how it revolutionises…Read more
User experience is becoming central to IT services and support and investment decision-making. The critical difference between SLA and XLA is the approach to and regard for users. SLAs deal strictly in statistics: users are seen in terms of percentages,…Read more