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INSIGHTS
Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.
Like most of us, I’d hoped that 2021 would be something more like a ‘normal’ year. But of course, it wasn’t. Likewise, I’d more-or-less assumed I’d now be looking ahead to a bright, shiny ‘post-pandemic’ year in 2022. Doesn’t look…
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If you’re working in the Microsoft 365 ecosystem (or read David Murphy’s recent blog) you’ll have heard of Intune and Autopilot. In this blog, we’ll look at the differences between them, and what they replace from legacy on-premises days. Intune…
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As 2021 draws to a close, we’re celebrating going into our 15th year of uninterrupted partnership with Pearson – our longest-standing client within our Flexible Support service offering. Pearson is ‘the world’s leading learning company’, and a name familiar to…
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We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…
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“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…
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All too often opportunity costs are over looked as businesses focus on the bottom line – especially in what are seen as cost centre such as the Service Desk. In just 20 questions, diagnose your organisations’s Service Desk and assess…
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Pearson is ‘the world’s leading learning company’. With over 45,000 staff, it provides digital content and learning experiences, assessments and qualifications to almost 200 countries worldwide.
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Global growth has been a key goals for top 30 UK law firm Kennedys. Today it has 2,300 lawyers and staff across 43 offices in 25 countries.
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High-touch global end user support model for leading international investor UK PLC.
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