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INSIGHTS
Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.
As 2021 draws to a close, we’re celebrating going into our 15th year of uninterrupted partnership with Pearson – our longest-standing client within our Flexible Support service offering. Pearson is ‘the world’s leading learning company’, and a name familiar to…
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How to introduce Windows 11 is a key question for IT leaders. Although the overall method of getting from Windows 10 to Windows 11 hasn’t changed, you’ll need to test the new OS – first with IT, then with pilot…
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We are delighted to confirm our acquisition of M9 Limited – a thriving and forward-looking IT services provider with over 40 staff, and nearly 100 long-term contracted customers. Based in London, M9 also has an established offshore team in Kuala…
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We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…
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“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…
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All too often opportunity costs are over looked as businesses focus on the bottom line – especially in what are seen as cost centre such as the Service Desk. In just 20 questions, diagnose your organisations’s Service Desk and assess…
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Pearson is ‘the world’s leading learning company’. With over 45,000 staff, it provides digital content and learning experiences, assessments and qualifications to almost 200 countries worldwide.
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Global growth has been a key goals for top 30 UK law firm Kennedys. Today it has 2,300 lawyers and staff across 43 offices in 25 countries.
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High-touch global end user support model for leading international investor UK PLC.
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