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Acora Archives

Celebrations! Acora has just been named as one of the top Managed Service Providers in the UK and number 43 globally in the 2020 annual Channel Futures MSP 501 rankings. For the 13th year running, MSPs from around the globe…

It’s easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it….

Joiners, movers & leavers processes (JML) are critical to information security, hardware asset management and relationship building between your Support Team and IT users. All too often, the responsibility for maintaining a smooth process is unclear. Leaving both users and…

Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy to…

All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and…

All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and…

I hope you are all well and staying healthy. Across the Acora group we continue to support our clients remotely and the operational delivery teams are as strong as ever. Following the recent update from the Government which set out…

On April 21st, Microsoft renamed a few Office 365 subscriptions and moved some of the packages to sit underneath the Microsoft 365 brand. They also introduced a new brand name for 365 Business and 365 Pro Plus; the new name will be Microsoft 365 Apps.  Microsoft 365 is a bundle package…

Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They’re mainly happy. Usually happy. Relatively happy. You won’t generally…