Meet The Team

Leading the Acora One team is a huge privilege!

I work with so many talented individuals; from our technical wizards to operational masterminds, right through to our client teams that are passionate in making the lives of our customers easier through the design, implementation, and support of their technology.

With a commercial background and having now worked in the tech industry for the best part of a decade, I love to see firsthand the benefits that modern tech and a clear IT strategy can bring to our clients.

Fun Fact:  As a huge fan of all musical theatre, my dream role would be found on stage in the West End! Unfortunately for me (but fortunately for everyone else and the protection of their hearing) my family broke it to me fairly early that even the cat leaves the room to get away from my “wailing!” God loves a tryer! 🎶

I lead a team of inspiring IT advisors who maximise the benefit of their clients’ IT investments. As a team, we aim to deliver the best experience possible through secure and cost-effective IT solutions.

Fun Fact: As a father of four boys and primary financer of a father-son kart racing team, my eldest son and I have beat British Touring Car champion Tom Ingram (Touring Car champion 2022) on many occasions. 🚘

I ensure high standards in service delivery, oversee the Installations and Support Departments, and drive process improvements. With over 20 years of experience in the IT sector, my role includes managing teams to ensure we provide best-in-class service, enhancing customer experience, and collaborating with senior managers on company strategy and performance.

Fun Fact: As a child, I met Benny from Crossroads and he gave me a Meccano set (several clues to how old I am here!). 👍

For more than two decades, I have built a wealth of knowledge and experience across our engineering teams. I apply these skills and my deeply rooted passion for tech to ensure that Acora One delivers technical excellence across its operations. Also, to ensure that the services we offer our customers provide cost-effective solutions to the specific challenges that small and medium businesses face.

Fun Fact: I blame my career in tech on having LEGO from a very young age, with every free hour spent converting my imagination into reality and problem-solving. 🧱

Over the last 10 years, my role at Acora One has morphed and changed as the business has grown. Today, it very much revolves around the creation and analysis of data. Creating and shaping the tools to ensure as a business, that we are performing at our very best. Be it capacity or financials, I will have a spreadsheet for it.

Fun Fact: Doing the maths, since I began training in the gym, I have spent over a year of my life there! Dedication or madness, I’ll let you decide. 💪

My role is about aligning our customers with the technology and service they need to take them to the next level. There is nothing more rewarding than solving customer problems or exceeding expectations. Alongside the other account managers at Acora One, I provide a consultative analysis of a customer’s requirements and provide tailored solutions to help them reach their goals.

Fun Fact: I like banana-flavoured things, but do not like bananas. 🍌

As a Solutions Consultant, I specialise in building and maintaining strong relationships with our clients, ensuring their needs are met with exceptional service. My expertise lies in strategic planning and delivering tailored solutions that drive client success. I work closely with clients to understand their unique challenges and provide innovative solutions that align with their business goals.

Fun Fact: I play basketball for the Norfolk men’s league, bringing the same teamwork and dedication to the court as I do to my professional role. 🏀

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I recently moved to the UK from Australia, with 20 years of experience in customer relationship management and business development. I have worked across a broad range of industries, including a one of Australia’s largest ICT solutions providers. I am passionate about technology and eager to get to know our clients in order to provide the best solutions for them. 

Fun Fact: I spent much of my 20’s moonlighting as a pub trivia host. ⁉️

I’m all about helping my customers make the most of their business IT. Whether it’s creating roadmaps, finding solutions to support growth, or connecting the dots between tech and strategy, I’ve got them covered. I love getting to know my customers and their businesses—it’s the best part of the job! My goal is always to build strong, lasting relationships and make sure they get the absolute best out of what Acora has on offer.

Fun Fact: I’m a specialty coffee enthusiast with six years of experience roasting beans. I’m passionate about ethically sourced beans, especially from female growers, and I love advocating for women in coffee—and in tech! ☕

I have a vast amount of experience and a strong track record in sales, customer service, and account management spanning over 20 + years. I’m here to help my clients get the best out of their business IT. From crafting strategic roadmaps to identifying solutions that drive growth, I work to bridge the gap between technology and business goals. Whatever they need, I’m ready to support them.

Fun Fact: I am a big supporter of Arsenal Football Club and spend much of my free time attending matches. ⚽

My role involves managing relationships with clients and ensuring their IT needs are met, acting as the primary point of contact for the clients I look after. I focus on coordinating with internal teams to deliver solutions, manage projects, and address any issues that arise. I enjoy understanding clients’ business goals, advising them on the best IT strategies, and fostering long-term relationships to ensure customer satisfaction and retention.

Fun Fact: I used to glide through Ceroc dance classes, picking up new moves. When I am not dancing, I am trying to find balance and tranquility through Tai Chi. 🕺

I oversee and manage the IT needs and strategies of small and medium-sized companies. I assist my customers in forecasting to plan their IT budgets, developing and implementing new IT technologies within their business, and evaluating their IT strategy to ensure they stay ahead of their competition. I build strong relationships with my customers and work closely with them to understand their challenges and objectives to help develop long-standing partnerships.

Fun Fact: I enjoy running and competing in local races & watching live music. 👟

I previously spent 16 years in mobile telecoms within the retail industry and held various management positions during this time. I have a wealth of customer experience from the delivery of solutions to end-user support, and I’ve always had a passion for technology. I decided to pursue my aspirations to find a role in IT, and after several years in technical support roles, I now look after the daily operations of the Support Department. 

Fun Fact: I didn’t discover Dungeons and Dragons until I was almost 40, and now I apparently have “too many” dice. 🎲

As a 3rd line engineer, I provide essential support and guidance to our support desk and adjacent departments, helping them navigate and resolve complex issues in a timely manner for our clients. My role also includes taking on the tough cases and providing critical-level support for those times when disaster strikes, helping get businesses back up and running as quickly as possible. 

Fun Fact: When I’m not taking on these challenges, I enjoy relaxing with some PC games and tinkering with my home automation system. 🏠

As a Team Leader, I ‘support’ the team that supports you! I rally the team to be the best they can be, assisting them with their most difficult cases. A large aspect of my role is to guide the team on a day-to-day basis, from case structuring and note-taking to leading on the responsibility of business-affecting situations and ensuring our client’s satisfaction. 

Fun Fact: I live and breathe tech—I can’t get enough of it! In my own time, I build and manage my home lab. ⚙️

My role as a team support team leader is to manage my team, support them technically, and be a central point for communication. Alongside this, I manage the day-to-day IT issues of my team’s clients and communicate with key contacts for escalations. I bring my multiple years of technical experience and the experience of working my way up through the support team to help drive and manage others around me to bring the best outcomes for my team’s clients every day.

Fun Fact: I am a big NBA fan and spend many hours of my free time watching Oklahoma City play. 🏀

In my current role, I leverage my experience both in leadership and customer service to ensure SLAs are met whilst ensuring utmost customer satisfaction. Day-to-day I ensure the smooth running of my team coaching and guiding them to be the best they can be for our customers.

Fun Fact: In my spare time I enjoy hiking, live music, and photography. 📸

As an Engineer working remotely and based in Hungary, I troubleshoot complex technical issues escalated by first-line support, ensuring timely and efficient resolutions. I provide in-depth technical expertise and guidance to resolve system errors and help maintain optimal system functionality and end-user satisfaction. 

Fun Fact: Not only can I navigate complex support issues with ease, but outside the office, I am also a judo 2nd-degree black belt, an avid boxer, and a hiking enthusiast. 🥊

I have several responsibilities within the team. I am an escalation point for my first-line colleagues and help our team leader with team and case management. I regularly share my expertise with my team and department, empowering other support members to complete tasks they were previously unable to. I excel at conveying technological terms and procedures into easy-to-read and understandable formats for all users.

Fun Fact: I spend most of my free time with my growing family and when able, enjoy taking part in various board games and am always looking for a new game to try and take part in. 🎱

I troubleshoot complex issues that require further investigation to action or resolve. As part of my role, I communicate with our customers to provide them with timely and informative updates on cases. I am also a point of escalation within the team and look to offer guidance and support to my colleagues whenever they have any queries.

Fun Fact: I am a big enthusiast of sports and in particular football, whether this be watching or playing. I also enjoy playing card and board games in my spare time. ⚽

I troubleshoot complicated issues that require deeper investigation to resolve. As part of my role, I communicate with customers to provide them with timely and informative updates on tickets, while also being a point of escalation within the team and looking to offer guidance and support to my colleagues whenever they have any queries. 

Fun Fact: My favourite activities include snowboarding, motor-biking, BBQs, and scuba diving – just not at the same time..! 🤿

I often act as the first point of contact for our customers. I deal with a range of queries, work requests and faults. My goal is to resolve these efficiently and provide excellent service!

Fun Fact: If I’m not playing football, I’m probably soaking up the sun abroad. ☀️

I troubleshoot complex IT issues that require in-depth investigation to resolve. As part of my role, I also frequently attend customer sites to diagnose and resolve technical issues in person. My favourite part of the role is being a point of escalation within the team, offering guidance and support to colleagues when necessary. 

Fun Fact: Outside of work I enjoy vehicle mechanics, repairing and modifying old Japanese cars with my friends. 🚗

As a 1st Line Support Technician, I act as the first point of contact for end users experiencing technical issues, providing speedy and effective frontline technical support for basic IT problems.

Fun Fact: I love nothing more than a peaceful night in gaming with great food and banging tunes, alongside my loving Cavapoo! 🎮

I am often the first point of contact for our customers. From the initial conversation, I strive to handle each case with utmost efficiency and professionalism. With a strong background in customer service across retail and telephony, I ensure every interaction is focused on the customers experience being positive, productive, and delivered with a smile!

Fun Fact: I enjoy exploring National Trust sites and the scenic Broads in Norfolk with my wife and two children. Each outing is an opportunity to create lasting memories and enjoy quality family time. 🦆

As a member of the 1^st line support team, I help with everything from Excel issues through to complete network outages. On a typical day I will help users recover lost documents, advise on matters, and assist users and companies with a myriad of faults and queries.

Fun Fact: I am a keen drummer and have had the privilege of performing at festivals and toured with multiple bands over the years. 🥁

I assist users with any IT queries and problems they may ring up or raise with us in a friendly and helpful manner, from printer issues, remote access requirements, email administrator, software installs, etc. I’ve been working in the industry in various roles for the better part of 20 years and have a wealth of experience accordingly in numerous areas. 

Fun Fact: Born and raised in Newmarket, Ontario (near Toronto) I’m a proud Canadian (and big hockey fan) and long suffering fan of the Toronto Maple Leafs. 🍁

As an experienced 1^st line IT Support Technician with over 10 years in the field, I effectively diagnose and resolve technical issues across hardware, software and networks.

Fun Fact: I am a cat person with a keen interest in music and PC gaming! 😺

 

I work in the 1^st line team and enjoy speaking with our customers, working through the varied requests that arrive. My role is crucial in maintaining customer satisfaction and ensuring that business operations run smoothly by addressing common technical problems and queries quickly.

Fun Fact: I freelanced for Future Publishing in the 90’s to play various video games for the Gamesmaster magazine and Events in London! 🕹️

I act as a first point of contact answering calls as well as working on cases we receive via email. I strive to get issues resolved as quickly and efficiently as possible and ensure clients are kept up to date and informed of any progress on their case.

Fun Fact: Outside of work I enjoy climbing, hiking, and working on cars. 🧗

My role as a first line technician means I am on the frontline for calls and email. On a daily basis, I am on hand to tackle and resolve issues as they come through from our clients. I focus on a variety of IT frustrations, matters and help to support the senior members while they focus on the really complex problems.

Fun Fact: I have been with Acora for over two and a half years, passing an apprenticeship and gaining certifications to better my abilities. ✅

I provide technical assistance to end users by troubleshooting and resolving hardware and software issues. With strong communication skills and a problem-solving mindset, I am dedicated to ensuring that users experience minimal downtime and that they can make the most of their devices.

Fun Fact: Outside of work I enjoy playing video games, pool and the piano. 🎹

I am one of your first point of contact when it comes to your IT Faults and Requests! I’m always ready to greet you and give you solutions whilst keeping the call positive and happy as much as I can. 

Fun Fact: I once flew 5000 miles to Seattle, just to see a live show ✈️

I am one of the initial contact points for users when they have a problem. As such, prompt, swift, robust, and accurate solutions to your issues are the goal. Problem-solving and out-of-the-box thinking regarding complex problems is my bread and butter, one of my favourite parts of the job. I aim to bring that friendly and effective customer service to the Acora One team.

Fun Fact: In my free time, I enjoy working on CAD design for both 3D models and custom printed circuit boards. In addition to microelectronics engineering, soldering, and programming microcontrollers. ⚙️

Having come from a position where I provided (and before that, required!) internal IT support, I empathise with people requiring technical support in their workplaces and strive to keep them updated whilst I work on resolving their cases, so that they never feel like they have been left out of the loop.

Fun Fact: I enjoy the outdoors, maintaining & trying new tricks on my fixed-gear bicycle, attempting to play music with my friends and occasionally capturing/editing video footage. 📽️

I arrive at the office each day eager to learn something interesting and build upon my growing skillset. A large aspect of my role is supporting my team’s customers, learning from those around me and putting that learning into action!

Fun Fact: I love travelling abroad and visiting waterparks, always looking at new places to explore, ticking one place off at a time! 🌊

My role involves learning and applying industry best practices, offering excellent customer service, and continuously expanding my technical knowledge to support the needs of the organisation. Through hands-on experience and mentorship, I am developing essential skills in diagnosing and resolving IT-related challenges efficiently and effectively.

Fun Fact: I enjoy playing card games at a competitive level and compete in tournaments across Europe in Magic the Gathering and Poker. ♠️

Coming Soon…

I make IT projects smooth, stress-free, and successful for our customers. I ensure every solution is delivered with precision—whether on-site or remotely. Keeping customers informed every step of the way, I focus on making technology work effortlessly for their business. Beyond project delivery, I review and sign off Project Plans & Work Reviews, mentor my team of Installations Engineers, and step in as a technical escalation point when needed. 

Fun Fact: I’m a passionate motorsport fan and have the cool claim to fame of living on the same street Ayrton Senna once did! When I’m not working, I run a sim-racing community, combining my love for racing with tech. 🏁

As Delivery Coordinator, my job is to ensure timely and efficient project delivery. I communicate with our clients and schedule our engineers’ diaries to optimise logistics. I work closely with the engineering team and other departments to ensure seamless project execution across the business.

Fun Fact: I love going to the gym, it’s my favourite way to stay active and energised! 💪

Together with the rest of the team, I work closely with customers to plan, present, and deploy the next step in their IT journey, no matter how big or small that is. From computers to connectivity to cloud services and more, my goal is to ensure whatever you need is implemented to your requirements.

Fun Fact: My lifelong dream is to be a fluent polyglot, but with my 1000+ day Duolingo streak in Korean, I’m working on it! 🗣️

 

Using my background in support, engineering, and consultancy, I help my team to deliver projects painlessly, on-time and to a high standard. I aim to promote synergy among all stakeholders to increase efficiency and add value to our customer partnerships. Whether I’m installing a new printer or getting involved in a new server deployment, I’m only happy once you’re happy.

Fun Fact: I enjoy reading, walking and live music. I am also a published poet! 📘

My role includes delivering our managed security and consultancy services and supporting the team of analysts. With a passion for cyber security, I contribute to the creation and enhancement of the department’s offerings for clients.

Fun Fact: My hobby is collecting hobbies. 😎

As a Cyber Security Analyst, I am involved in all areas of our customers’ Cyber Security Posture, both reactively and proactively, my day-to-day involves everything Cyber related, from estate hardening, compliance, monitoring, and incident response with a majority focus on vulnerability remediation and improvement. My job is to ensure our customer’s IT estate has improved every quarter, as well as respond to the day-to-day threats organisations face, by bringing customers at a minimum level to the Cyber Essentials security standard.

Fun Fact: Outside of work I do Martial Arts like Muay Thai and MMA as well as enjoy bouldering! 👊

I work to identify and mitigate vulnerabilities for a wide variety of clients, ensuring robust endpoint protection. Additionally, I manage longer projects, such as those that implement multi-factor authentication (MFA) for clients using Microsoft 365 and SAML authentication.

Fun Fact: For reasons even I can’t fully explain, I’m a huge fan of Neil Breen films!! Yes, I know they’re a unique taste! I also enjoy vinyl collecting and computer games, particularly Witcher 3. 🎞️

Prior to joining the company, I had been working for over 10 years for a large Norwich based factory, designing and developing custom software solutions for internal and external clients. I am currently involved in expanding our custom software solutions and handling tasks related to CRM advancement. 

Fun Fact: I have been interested in computers since I was 10 years old. 🖥️

I am a full-stack .NET Developer who started my career as an apprentice. My main role is supporting/developing websites and bespoke applications for a variety of businesses. I also play a part in the upgrading and maintenance of internal software applications. I also have experience in building Power Platform applications within M365.

Fun Fact: I love Metal music, I’m an avid reader and I play too many video games. 📚

Working as a Full stack developer associated with .NET development, I work with Acora One and Acora to provide support for internal applications and customer work while providing feedback for potential improvement. Starting out as an Apprentice, I’ve climbed the ladder of development and gravitated towards Front end development discovering passion for building/designing Websites and Power Apps.

Fun Fact: I have a degree BA (Hons) in Games Art and Design after training for 3 years at the Norwich University of the Arts. I’m not only good at games, but I also know how they are made! 🎮

I manage the delivery and operations of the Acora Data Centres both in Norwich and further afield. Working with the wider team to ensure high resiliency and strategy across the business, ensuring our customers have access to the latest technologies for both hybrid and private cloud services. Having been with the company for over a decade I have been lucky to have seen the company grow.

Fun Fact: I hold a National Rally license and have competed over the past few years in many events across the UK. 🚗

Starting as a support apprentice, I have progressed through different roles & engineering departments and have now landed within the Internal IT & Datacentre teams. My work within these teams helps to keep the group’s internal IT up and running, as well as keeping our data centers running smoothly ensuring 100% uptime for our internal and customer-hosted services.

Fun Fact: Most of my time outside of work is spent tinkering, repairing, and modifying, both cars and motorbikes.🏍️

With 24 years experience within Acora One, I’ve seen the business grow and develop. Having started off as an assistant in our city centre shop, I progressed through to the manager of our Admin team, managing the purchasing and billing activities. I now manage the Purchasing activities within the Acora business, working with my small team and within the wider Finance team.

Fun Fact: I’m a massive nerd, loving anything SciFi. I’m a huge Trekkie! ⭐

I look after the finances for the Professional Services side of the business. Managing the finances for PS projects, I oversee the invoicing for both Acora and Acora One, as well recognising revenue. My role also includes a lot of data analysis, looking at the P&Ls for the business, and reporting this to the budget holders.

Fun Fact: I am a semi-professional singer, lifelong Tottenham Hotspur fan (sufferer), and massive Swiftie! 🎤