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Home Our Services IT Support
IT support is a crucial service that ensures your business’s technology systems run smoothly and efficiently. It encompasses everything from troubleshooting technical issues, managing software updates, and ensuring initial cybersecurity measures are in place, to providing user support and training.
With Acora One’s comprehensive service, SMEs can focus on their core business operations while we handle their technology needs.
We’re committed to helping SMEs utilise technology in the most efficient ways. Our customers are our number one priority and we strive to deliver a service that’s the best on the market.
At Acora One, our dedicated service managers ensures your company is assigned a particular Support Team within our business, so you always speak to the same people who are familiar with your unique needs.
You can easily reach us by phone, email, or online portal, guaranteeing prompt and personalised support.
Learn more about how partnering with Acora One can help transform your business.
Support is crucial for a business of any size as it addresses significant pain points that can disrupt daily operations. For SMEs, unexpected technical issues can lead to significant downtime, lost productivity, and potential revenue loss.
Without robust technical backing, your business is vulnerable to cyber threats, data breaches, and inefficient system performance.
Resolving IT problems without professional support can be time-consuming and costly, diverting valuable resources from your core business activities.
SMEs often operate with limited resources. Effective support optimises systems and processes, minimising downtime, errors, and costs. Acora One’s dedicated team ensures your business remains resilient, secure, and efficient.
We understand that reliable support is crucial to keeping your business running smoothly. That’s why our Service Level Agreements (SLAs) are designed to provide you with the assurance of timely, efficient support when you need it most. Our SLAs are a reflection of our commitment to delivering exceptional service, so you can focus on what matters—growing your business with complete confidence. This month we have achieved:
98.1%
Customer Satisfaction
93.1%
SLAs Met
54.6%
First Call Fix
This is a service designed to help you and your business manage all aspects of your technology.
Whether it’s troubleshooting issues, maintaining systems, or ensuring security, IT support ensures your technology runs smoothly. Businesses can choose to outsource this service to a dedicated IT support provider or build their own in-house team, depending on their needs.
Either way, reliable support keeps your business operations efficient and reduces downtime, allowing you to focus on growth.
This is your initial point of contact for any IT issues or queries. Our First Line Support team is trained to handle common problems and provide quick resolutions.
When issues are more complex and require deeper technical expertise, our Second Line Support team steps in. They have a more detailed understanding of your systems and are equipped to handle intricate problems.
Our Third Line Support team consists of our most experienced IT professionals and specialists. This tier deals with the most complex issues, often involving advanced technical or strategic concerns.
We review your business premises and network. This takes 1-5 days
We produce a detailed migration plan, based on your requirements and our own review.
We present our plans for your support, with a variety of options, working with you to align them to your needs.
We install the necessary equipment and infrastructure to successfully deliver your support.
We support thousands of users and resolve hundreds of support cases every month, handling a remarkable 100,000 support calls per year.