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Home Our Services Managed IT Support
Running a small or medium-sized business is a demanding task. Technology should support your growth—not slow you down. At Acora One, our Managed IT Support is designed specifically for UK SMEs, giving you the tools, protection, and expert help you need to succeed in a fast-moving world.
We don’t just fix IT problems—we prevent them, giving you time back, cutting unnecessary costs, and helping your business stay secure, agile, and competitive.
With Acora One’s Managed IT Support, you can expect:
We take care of your IT, so you don’t have to. That means less time on hold, fewer tech headaches, and more time spent where it matters—serving your customers and growing your business.
Our proactive monitoring keeps systems healthy and reduces downtime. That means smoother operations and fewer interruptions to your team’s productivity.
Whether you’re hiring, opening new locations, or launching something new—we scale with you. No need to worry about whether your IT can keep up.
Our support is transparent and affordable. You will be allocated a dedicated account manager who will work with you to help you plan ahead with confidence and ensure real value.
Learn more about how partnering with Acora One can help transform your business.
Support is crucial for a business of any size as it addresses significant pain points that can disrupt daily operations. For SMEs, unexpected technical issues can lead to significant downtime, lost productivity, and potential revenue loss.
It encompasses everything from troubleshooting technical issues and managing software updates, to providing user support and training.
Without robust technical backing, your business is vulnerable to cyber threats, data breaches, and inefficient system performance.
Resolving IT problems without professional support can be time-consuming and costly, diverting valuable resources from your core business activities.
SMEs often operate with limited resources. Effective support optimises systems and processes, minimising downtime, errors, and costs. Acora One’s dedicated team ensures your business remains resilient, secure, and efficient.
Fast, friendly support when you need it—by phone, email or through our online portal. No tech jargon, just clear answers and quick fixes.
We’re always watching in the background, resolving issues before they become problems. That means less downtime and more confidence for you.
You will have a specific point of contact who understands your business and is there to advise and support you as you grow.
Staying compliant with data protection and industry regulations can be tricky—we make it easier. Our regular checks ensure your systems, software, and policies are aligned with best practice and any relevant standards, helping you avoid costly mistakes and reputational risk.
Out-of-date systems are one of the biggest risks to any business. We manage and automate your Windows updates to keep your devices secure, stable and performing at their best—without disrupting your day.
We don’t just support your IT—we help shape your business’s future. Through regular review meetings, we’ll look at your technology roadmap, align your IT with your business goals, and ensure your infrastructure scales as you grow.
From third-party software to line-of-business apps, we ensure all critical updates are tested, approved, and deployed at the right time—minimising disruption while maximising performance and security.
We take accountability seriously. With defined Service Level Agreements (SLAs) in place, you know exactly what to expect from us—and when. We track our performance closely and always aim to exceed expectations.
We understand that reliable support is crucial to keeping your business running smoothly. That’s why our Service Level Agreements (SLAs) are designed to provide you with the assurance of timely, efficient support when you need it most.
Our SLAs are a reflection of our commitment to delivering exceptional service, so you can focus on what matters—growing your business with complete confidence. This month, we have achieved:
97.3%
Customer Satisfaction
95.1%
SLAs Met
56.1%
First Call Fix
This is a service designed to help you and your business manage all aspects of your technology.
Whether it’s troubleshooting issues, maintaining systems, or ensuring security, Managed IT support ensures your technology runs smoothly. Businesses can choose to outsource this service to a dedicated IT support provider or build their own in-house team, depending on their needs.
Either way, reliable support keeps your business operations efficient and reduces downtime, allowing you to focus on growth.
This is your initial point of contact for any IT issues or queries. Our First Line Support team is trained to handle common problems and provide quick resolutions.
When issues are more complex and require deeper technical expertise, our Second Line Support team steps in. They have a more detailed understanding of your systems and are equipped to handle intricate problems.
Our Third Line Support team consists of our most experienced IT professionals and specialists. This tier deals with the most complex issues, often involving advanced technical or strategic concerns.
To onboard, we charge a fixed, flat fee to set up each of your sites.
During the contract, we charge a fixed monthly fee for each of your users.
An onsite engineer is available to complete your project needs.
When you join us, we take you through a seamless 4-stage onboarding process, to understand your unique requirements and business timeframes.
We support thousands of users and resolve hundreds of support cases every month, handling a remarkable 100,000 support calls per year.
Whether your IT feels outdated, you’re facing system worries, or you’re just tired of tech getting in the way, our Managed IT Support is built to help.