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WHAT’S WRONG WITH THE INDUSTRY

THE SLA HAS HAD
ITS DAY

Our industry needs a shake-up. New thinking. Fresh focus. Too long have Managed Service providers been preoccupied with SLAs that measure processes, metrics and service levels. It’s time to overthrow that old thinking.

The future belongs to IT services that focus on measuring and optimising user experience. To assessing real outcomes, added value and productivity gains. To caring about how people feel about the IT they’re using daily.

WHAT WE’RE TRYING TO CHANGE

FLYING THE FLAG FOR CHANGE

We’re seeking to create a new momentum within the Managed Services industry that delivers a better service for end users.

Our focus is on an experience-led rather than just a technology-led outlook. We prioritise users’ needs, not just our own, and empower people with tools, technology and support that free them to communicate and collaborate effectively.

By adopting an end user perspective, we can boost performance, productivity and ROI. And arm ourselves with all we need for continuous, proactive improvement.

MISSION AND VISION

WE’RE ON A MISSION

A mission to meet end users’ insatiable hunger and expectation for a seamless digital experience. To provide speed, efficiency and anytime/anywhere access to content and services.

We’re on a mission to measure, monitor and enhance user satisfaction and digital experience. To optimise IT performance and deliver maximum value to our customers now and in the future.

Our mission is to put people at the centre of what we do, and be the most experience led IT services brand.

VALUES

WE LIVE BY OUR VALUES

Our values set the benchmark for the service we provide and the dedication we deploy daily. We set high standards to meet but we wouldn’t have it any other way. To deliver first-rate IT experiences we must give nothing but our best.