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THE ACORA
EXPERIENCE
LED APPROACH™
CREATING A BETTER WORKING WORLD
In an industry where mediocrity thrives and minimal service levels prevail, Acora stands at the vanguard of better user experience. The old world of managed IT and cyber security services has no place in our ranks.
This is why our Experience Led Approach™ focuses on striking the perfect balance between frictionless user experience and best-in-class security. Cyber security is the foundation from which great experiences are built. We lay the foundations and build experiences that bring endless opportunities to our customers.
OUR PROMISE
Our promise describes our outlook, the way we do business, and how we connect with our customers.
We enable our customers to take control of IT and employee costs, respond swiftly to challenges, implement new technology seamlessly, and reduce security risks, all while allowing them to focus on ambitious initiatives.
We remove obstacles, elevating performance across the organisation and enabling our customers people to seize every working minute.
We prioritise people’s needs, enhancing their experiences while ensuring safety. Our agile services quickly respond to customers’ requirements and deploy new technologies to reduce security risks, never losing sight of our commitment to serving our customers.
User experience and robust security have been divided in their approach. We strike the ideal balance between outstanding user experience and robust security, so customers don’t have to compromise on either.
We observe, measure, adapt, and evolve tirelessly to exceed the expectations of our customers and their people. Acora has industry-leading experts, and we continually invest in enhancing our team’s skills and knowledge to stay at the forefront of IT and cyber security.
‘GOOD ENOUGH’ ISN’T GOOD ENOUGH
Our industry needs a shake-up. New thinking. Fresh focus. For too long outsourcers have been preoccupied with meaningless measures, working in siloed teams, with restrictive agreements that constrain innovation and agility. It’s time to overthrow that old way.
The future belongs to partnership: real outcomes, added value and productivity gains. To caring about how people feel about the technology they’re using daily.
LONG LIVE THE XLA
In this guide, we’ve set out some of the background to the XLA, how it differs from and adds to
Service Level Agreement (SLA) metrics, the practical, commercial, financial and wellbeing benefits of focusing on experience, and why we believe it’s the way forward.