Acora plays its part.

Chartered Insurance Institute (CII) awards Acora Consortium multi-year application services agreement

The CII is well renowned across the insurance and personal finance profession internationally. It has around 125,000 members and offers an array of services from qualifications, training, assessments, events and content publishing dedicated to the insurance and personal finance professions.

The institute is driving a business-wide digital transformation programme to support its strategy to build public trust in a united profession. To focus on this, the institute’s leadership needed to outsource the management and running of its applications, including the e-commerce platform.

This portfolio has many complexities to consider. It has several hundred data entry points and application interfaces with third parties, from training and testing bodies, qualification verification parties, payment solution providers and its own membership databases. With the pandemic only accelerating their digital journey, the CII was looking for a provider who could support its existing technology stack and its digital platforms of the future.

We had a sense from Acora that they were real people who cared as much about the working relationship as the technology service. They weren’t pre-occupied with what they could get from us and bureaucracy, but on how they could help us achieve what we needed. They mitigated our risks for the legacy systems by working with existing partners to ensure continuity of service and no loss of intellectual capital.

Karen Washburn, Senior Service Delivery Manager, CII

Acora Leading by experience

Acora Consortium (Acora) successfully tendered and won the contract. Utilising services from Redbourn Business Systems, a best in class IBMi consultancy, Acora will provide via its services platform, continued support of the CII’s  existing estate and also the transition to the CII’s future platform, which will be a combination of e-commerce software, Magento, with ERP Nav system, and Microsoft Dynamics.

IT Director, Richard Trebble, explains why the CII chose Acora. “There is a strong culture fit. Firstly, Acora demonstrated agility and flexibility to our requirements and the specific intricacies of our environment. We also felt they had the necessary economies of scale to grow with us and add value. In addition, the team explain technical concepts in a refreshingly easy-to-understand, outcome-based language.”

Acora is a Microsoft Gold partner with over 25-year track record of providing IT services to organisations across all sectors. During the pandemic, Acora have effectively supported a number of companies, including 5 of the Top 50 UK legal firms, in embracing the remote working reality and in accelerating their digital transformations.

We don’t see this as supplier-customer relationship but as a long-term strategic partnership. We will be looking to Acora for input on strategic decisions as our digital transformation journey evolves.

Richard Trebble, IT DIRECTOR


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