Harnessing Data & AI

Harnessing Data Engineering and AI: Real-World Use Cases

Data is transforming the way businesses operate, offering new avenues for growth, efficiency, and customer satisfaction. And the integration of data engineering and artificial intelligence (AI) has become not just a competitive edge but a necessity. In this guide, we explore four customer projects where we’ve applied our expertise to solve pressing challenges and drive innovation to deliver tangible business value. 

Enhancing Customer Experiences: A Journey to Increased Revenue

Challenge: Improving Customer Journeys

In today’s digital landscape, customer experience can make or break a business. One of our e-commerce customers faced the challenge of long and cumbersome online journeys that led to a high rate of basket abandonment. The objective was clear: simplify the journey, increase customer satisfaction, and ultimately boost revenue.

Solution: Continuous Innovation with AI and Automation

Our team leveraged AI and automation to transform the online experience. Through continuous application development, we introduced features that made the customer journey quicker and easier:

• AI-Powered Personalisation: By analysing customer data, they could offer personalised recommendations and dynamic content, ensuring a tailored shopping experience.
• Automated Support Systems: We deployed chatbots and automated responses to assist customers in real time, reducing wait times and improving satisfaction.

Outcome: Reduced Abandonment and Increased Sales

The result was a significant decrease in basket abandonment rates and a notable increase in revenue. By creating a holistic view of the customer journey, the business gained better insights, enabling more strategic decision-making. An improved CRM foundation laid the groundwork for future growth, ensuring that the system could scale alongside the business. Additionally, the organisation became able to use skilled resources better and improve customer experience by directing more complex requirements to call centre teams that now had more time as they were not tied up dealing with simple issues.

Data and AI Unification Use Cases – Enhanced Analytics and Governance

Challenge: Overcoming Fragmented Data Systems

A financial services firm approached us with a complex issue: their data was scattered across various legacy systems, making comprehensive analysis and governance nearly impossible. They needed a unified, self-service data platform that could streamline operations, provide robust data governance and enable users to drive analytics with a single source of truth.

Solution: Implementing a Data Lakehouse

To address these challenges, we developed a unified data platform with a Data Lakehouse architecture. This solution combined the best aspects of data lakes and warehouses, providing a seamless environment for data engineering, analytics, and machine learning.

• New Data Architecture: A scalable platform that supports extensive data ingestion and processing.
• Unity Catalogue for Governance: A centralised system for managing data governance and ensuring compliance.

Outcome: Streamlined Operations and Informed Decision-Making

The unified data platform enabled the business to access powerful analytics tools, facilitating faster and more informed business decisions. With improved data governance, they could ensure data accuracy and compliance with industry regulations. The streamlined architecture also led to operational cost reductions, making the overall business process more efficient.

Predictive Analytics for Customer Retention and Value Maximisation

Challenge: Identifying and Mitigating Customer Churn

In the telecom sector, understanding customer behaviour is crucial for retaining customers. Our customer needed a way to predict churn and develop strategies to retain their most valuable customers.

Solution: Predictive Analytics and Machine Learning Pipeline

We implemented a machine learning pipeline within Databricks, utilising a Data Lakehouse to handle extensive customer data. The solution included:

• Predictive Analytics: Machine learning models to forecast churn and identify at-risk customers.
• Customer Lifetime Value Strategy: A strategy to maximise the long-term value of each customer based on predictive insights.

Outcome: Proactive Retention and Enhanced Customer Value

The predictive analytics tools provided actionable insights, allowing the organisation to engage at-risk customers with targeted offers. This proactive approach improved retention rates and maximised customer lifetime value. The strategies developed also helped prioritise resources, ensuring that high-value customers received the attention they deserved.

Real-Time Analytics for Operational Efficiency

Challenge: Optimising Operations and Reducing Costs

A manufacturing organisation faced challenges in optimising their operations and reducing costs. They needed a way to leverage data from IoT devices for real-time insights and predictive maintenance.

Solution: Unified Data Platform and IoT Integration

We built a unified data platform that incorporated real-time analytics and predictive maintenance capabilities. The solution included:

• Predictive Maintenance: Analysing data from IoT sensors to forecast equipment failures and schedule timely maintenance.
• Real-Time Analytics: Monitoring production processes in real-time to identify inefficiencies and optimise workflows.

Outcome: Enhanced Efficiency and Cost Savings

The implementation of real-time analytics and predictive maintenance led to significant cost savings by preventing equipment failures and optimising resource allocation. The customer also benefited from improved business performance, with streamlined processes and reduced operational downtime.

Navigating the Future of Data Engineering and AI

These Data and AI use cases illustrate the transformative potential of data engineering and AI. From enhancing customer experiences and improving retention to streamlining operations and reducing costs, the possibilities are limitless. As businesses continue to evolve in a digital-first world, the need for advanced data engineering and AI solutions will only grow. The key lies in strategic implementation and a commitment to continuous innovation. At Acora, we’re excited to be part of this journey, helping businesses unlock their full potential through the power of data. Our approach goes beyond technology; it’s about understanding business needs and delivering solutions that drive real-world results and business value.

If you are thinking about embarking on a data journey, book a 90-minute The Art of the Possible Workshop to collaborate with our data transformation experts, who are ready and waiting to help you unlock the power of your data. Together we can share experiences and knowledge to understand the landscape and your current situation.  After the workshop, you will receive a summary report on the essential findings and suggested priority actions that could help you realise your longer-term ambitions.