As we explained in our first guide, there’s a growing awareness in our industry about the importance of the employee experience. Having looked at the ‘why’ of improving your people’s IT experience, this follow-up paper gets into the ‘how’, introducing new technology, metrics, people and thinking to create our Experience 360™ service.
In our previous guides, we’ve set out the background to creating a step change in your people’s IT experience. This third and final guide offers a glimpse into what living and working with h Experience 360™ looks like in practice, what differences you can expect to see from day one, and where the experience journey can take you over time.
An Experience Led Approach is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this guide, we’ve set out some of the background to the XLA, how it differs from and adds to SLA metrics and adoption dimensions of our own Experience Led Approach™, built in by design.
From project management to engineering, service desk operations to data analytics, get the right resource you need when you need it.
In a complex and often overwhelming technology market, lean on the advice and expertise of an experienced partner. We will help cut through the noise and guide your IT and Cyber Security strategy.