As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…

We’re all familiar with The CIO Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The CIO Dilemma has been with us for at least a decade,…

Download free ebook – the definitive guide to IT managed services In an IT landscape dominated by cloud computing, digital transformation and cyber security, more and more organisations are adopting managed services and using their chosen provider for additional support…

In many medium-sized businesses, responsibility for IT is handed to a non-technical leader like the finance director. On average, five functions other than finance report to the financial director (FD) for instance. In fact, 38% of CFOs are now responsible…

Did you know that… Over 500 million tweets are sent every day. The Internet influenced retail sales to the tune of $2.3 trillion in 2017 and is estimated to increase to $2.84 trillion in 2018. Over 3.5 billion Google searches…

There are several contributing factors as to why outsourcing relationships can fail. Below are a few areas for consideration. The IT service provider has outgrown their customer Greater exposure to risk can be experienced due to lack of service provider…