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Extend your team

Bridge skills and capacity gaps

Providing consistent levels of support to your end users can be challenging. Sometimes extended recruitment processes can lead to temporary gaps in staffing, and you need interim access to a variety of skills.

By using Acora to extend your in-house operations, you can deploy our trusted staff on your site and under your management. You can even add out-of-hours staff to deliver 24-7 support for your business.

Staff augmentation

Qualified first and second line IT professionals

Our staff augmentation gives flexible, on-demand access to first- and second-line support for peaks in demand, absence cover, skills gaps or service desk backfill. All of Acora’s staff are screened, interviewed and initially managed by our team. You gain instant access to supplementary IT resources and skills when needed, as an alternative to contractors.

Benefits

  • Trusted staff from a highly experienced IT service provider
  • Rapidly available to work according to your priorities and KPIs, onsite or remotely
  • Excellent and accountable service delivery, with no IR35 complications
24-7 Out-of-hours

We work the hours you can't

Extend your existing team by using Acora for out-of-hours support or to provide a full 24-7 service to end users from our service centres. This ensures your high-value users will always be supported – day, night, weekends and even bank holidays.

We provide

  • High availability and response levels, tailored to your specific needs and applications
  • Flexible support for major IT events, backlogs or improving your knowledge base
  • Support for users overseas without having to invest 'in-location' or set up internal 24-7 services, both of which can be expensive
INSIGHTS

THE LATEST FROM THE FRONTLINE

Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.

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ACORA OFFERINGS

End user support