The immediate benefits, and the long-term impact.

In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA  ‘Led By Experience’ service, and how it revolutionises service delivery with a support experience that truly reflects and meets the needs of today’s users and IT environments.

This third and final paper offers a glimpse into what living and working with the XLA actually looks like in practice, what differences you can expect to see from Day One, and where the XLA journey can take you over time.