Leading Legal Firm Utilises Data to Fuel Revenue Streams

Established over a decade ago, this award-winning powerhouse is one of the biggest legal firms operating across the UK. With steady growth driven by a blend of organic expansion and strategic acquisitions, this has emphasised the need to invest in technology and an innovative culture.

NAVIGATING NEW AVENUES TO IDENTIFY FUTURE INCOME

Documentation sits at the heart of every legal practice, and this firm was no exception. Recognising the value hidden within their extensive records, the client saw a golden opportunity: to tap into their historic database of more than one million wills. By analysing this archive, they aimed to identify potential renewal opportunities and, in turn, build a strong and sustainable pipeline for future business growth.

The challenge of manually reviewing such a large number of documents led to an interest in automating the extraction of structured and unstructured data. This motivated the team to explore data science and artificial intelligence as practical solutions to address the problem and fast-track success.

DIGGING INTO THE UNTAPPED GOLDMINE

Elastacloud, an Acora Group company, worked hand-in-hand with the customer to explore how they could make the most of their extensive database of wills.

With a clear and shared understanding of the customers’ requirements and a shared enthusiasm for innovation, the team set out on a two-week sprint to craft a proof of concept, a practical demonstration to show just how much hidden value could be unlocked from a sample group of wills.

By weaving together Azure Databricks, Azure OpenAI, and cutting-edge Natural Language Processing, the solution transformed what was once a daunting manual chore into an exciting exploration. Information that once lived deep in the archives began to surface in a smart and structured format for the team to digest easily and quickly.

RESULTS THAT DRIVE MOMENTUM

The Proof of Concept rapidly demonstrated tangible business value, streamlining data extraction and transforming a challenging, time-consuming process into an efficient and scalable solution.

With actionable insights now at their fingertips, the customer can accelerate identifying new income opportunities by proactively engaging with customers for renewals. The success of this proof of concept has set the foundation for data-driven growth across the organisation, and the team are excited to continue their Data & AI journey.