Gated Content The Ultimate Guide to SLA’s & XLA’s An Experience Led Approach is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this guide, we’ve set out some of the background to the XLA, how it differs from and adds to SLA metrics and adoption dimensions of our own Experience Led Approach™, built in by design. Read now
Gated Content Deploying The User Experience In our previous guides, we’ve set out the background to creating a step change in your people’s IT experience. This third and final guide offers a glimpse into what living and working with h Experience 360™ looks like in practice, what differences you can expect to see from day one, and where the experience journey can take you over time. Read now
Dora Compliance Checklist Prepare for DORA compliance! The enforcement date for DORA regulation is fast approaching – January 17, 2025. Financial institutions across the EU must be prepared for the upcoming changes, using tools like a DORA compliance checklist, as the act seeks to improve the digital resilience of financial entities against cyber threats. Read now
Gated Content Bringing the IT Experience to Life As we explained in our first guide, there’s a growing awareness in our industry about the importance of the employee experience. Having looked at the ‘why’ of improving your people’s IT experience, this follow-up paper gets into the ‘how’, introducing new technology, metrics, people and thinking to create our Experience 360™ service. Read now
CIO Report 2021 Building on the success of 2020’s inaugural survey and Covid-19 naturally shaping both our survey questions and the results, we’ve attempted to look beyond the pandemic at the longer-term changes that will affect the CIO role in the future. Read now
CIO Report 2022 Building on the success of the 2021 survey, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing such as hybrid working, and how they see things developing over the coming months. Read now
Gated Content Successful IT & Cyber Projects Guide Cyber Security and IT projects often fail due to unclear objectives, unrealistic schedules, inadequate resources, poor project management, and stakeholder disengagement. With 75% of business and IT executives thinking their software projects will fail, we dissect why so many projects are at risk of failing and how to overcome these alarmingly high stats. Read now
Gated Content Harnessing Data Engineering & AI Data is transforming the way businesses operate, offering new avenues for growth. And the integration of data engineering and AI has become not just a competitive edge but a necessity. In this guide, we explore four customer projects where we’ve applied our expertise to drive innovation and deliver tangible business value. Read now