• User Experience

    The Light of Experience

    As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…

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  • Windows 365

    Windows 365 – do I need it?

    You could be forgiven for missing Windows 365, even if you pay attention to the IT news. Partly, I suppose, because Microsoft chose to release it during the summer holidays! And really, it’s a pretty simple concept: a PC-per-individual, in…

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  • The CIO Dilemma

    The CIO Dilemma: Experience Counts

    We’re all familiar with The CIO Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The CIO Dilemma has been with us for at least a decade,…

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  • knowlege

    Why Knowledge Management Systems Fail – and how to fix yours

    Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management…

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  • Data catches

    Making Data Work

    In IT terms, the concept of Big Data has been around for a very long time. But when it was first coined in the ancient past (around 2005) no one had any real idea of just how much raw data…

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  • Protecting the Innocent

    For us as IT professionals, the deceptively simple term ‘security’ encompasses a vast range of tasks and topics. And after spending all day dealing with firewalls, Web Application Gateways, anti-virus, anti-malware, proxy services, tenancy restrictions, just-in-time admin access, password vaults,…

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  • CIOs guilty secret

    A CIOs Guilty Secret

    OUT IN THE OPEN… Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it’s not just the sheer…

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  • Dealing with uncertainty: the importance of human experience

    As a managed services provider, we know all too well that outsourcing is traditionally seen as a cost-cutting exercise. It’s a view that’s changing fast as companies seek partnerships to improve their access to talent, increase agility, and optimise the…

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  • End-User Support: How to Tackle the Bad Egg

    Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in…

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