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Home News room May 2020 Operational Update from James Karp, COO at Acora
As our Chief Operations Officer, James leads the support desk, making sure customers receive the best possible support. He’s committed to delivering customer satisfaction by making strategic improvements in our operational approach to customer care. Since joining the company James has gained a lot of experiencing working in the IT arena in both technical, commercial and leadership roles. As part of the original MBO team, he has been influential in building a strong base of loyal clients and has helped Acora meet its objectives to date.
I hope you are all well and staying healthy. Across the Acora group we continue to support our clients remotely and the operational delivery teams are as strong as ever.
Currently, the advice is that “Remote Working” remains the first option if that is possible, and therefore our offices remain closed at this time to staff and they continue to work remotely until further notice. We envisage that any change to our working locations will be carried out in a phased manner over time and we will be assessing employees’ individual needs before allowing them the option of returning to the office should they wish to.
We know that many of you are also carry out similar exercises with your own staff and that there is the potential for you start to phase your staff back into the office too. Please do not hesitate to let us know about your plans so we are able to support you in doing so. Where you normally have an onsite presence from Acora, we will of course work with you to understand the measures we need to take to ensure the safety of our staff.
Team Acora remains totally committed to meeting your needs and providing our services to our customers. We continue to review our BCP daily to ensure we can meet and exceed all our obligations.
If you need any further assistance or help at this time, please contact me or any of the team.
James Karp
2022 has been about growth, people and innovation. Company-wide, we have seen lots of staff members return back to the office which is essential for communication, personal development and collaboration. We are seeing the benefits of face-to-face internal team and…
Acora is pleased to announce it has secured a new minority investment with LDC, the private equity arm of Lloyds Banking Group. The new investment round, supported by debt funding from Ares and HSBC, will provide long-term financing for the…