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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: London
Key Responsibility: You will facilitate and support the delivery of change to TMK's IT Infrastructure and Services
Employment Type: Fixed Term | Location: London | Key Responsibility: You will facilitate and support the delivery of change to TMK's IT Infrastructure and Services
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We have the opportunity for a IT Change & Transition Analyst to join our IT department on a 6-month fixed-term contract here at Tokio Marine Kiln. Reporting into the Change & Configuration Manager, you will facilitate and support the delivery of change to TMK’s IT Infrastructure and Services and the transition of new or amended service into BAU support, in compliance with agreed process and procedures. The role is also responsible for the end-to-end co-ordination and administration of change and transition delivery activity, ensuring that all changes comply with the necessary processes and procedures, transition activities are completed and signed-off before go-live.
The successful candidate will have demonstrable experience in the delivery and governance of IT change and IT transition, as well as experience in Project Management processes. In addition to this, they would also have an understanding of the full software delivery life cycle as well as a high-level understanding of current infrastructure technologies such as LAN, WAN, Server, storage, Virtual Desktop and cloud. We are looking for someone who demonstrates commitment to quality, who can also combine technical knowledge and interpersonal skills to engender trust and confidence amongst the Business, colleagues and third-party suppliers alike.
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Location: UK
Key Responsibility: You will deliver high-quality technical support to our customers
Employment Type: Full-Time | Location: UK | Key Responsibility: You will deliver high-quality technical support to our customers
As a Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on covering shifts between 7:00 PM and 7:00 AM (Monday to Thursday). You will be responsible for providing technical assistance, troubleshooting, and support to end-users, primarily focusing on Windows OS and Microsoft applications.
This role plays a key part in maintaining consistent customer service coverage across the full 7-day support model, ensuring our clients receive support during weekend hours.
Location: Solihull
Key Responsibility: You will provide support to our customers, working across an array of different technologies and setups
Employment Type: Full-Time | Location: Solihull | Key Responsibility: You will provide support to our customers, working across an array of different technologies and setups
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
Key Responsibility: You will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements
Employment Type: Full-Time | Location: Solihull | Key Responsibility: You will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements
As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
Key Responsibility: Owning the service experience for a portfolio of customers
Employment Type: Full-Time | Location: London | Key Responsibility: Owning the service experience for a portfolio of customers
As a Service Delivery Manager you will own the service experience for a portfolio of customers, adding value to key functions within the Service Operations that enable the delivery of a high quality of service.
Key Responsibility: You will contribute to our mission of safeguarding our customers critical information
Employment Type: Full-Time | Location: UK | Key Responsibility: You will contribute to our mission of safeguarding our customers critical information
We are seeking a skilled Cyber Operations Content Development Engineer to join our dynamic team and contribute to our mission of safeguarding our customers critical information.
Endpoint Detection and Response (EDR):
Location: Norwich
Key Responsibility: You will be primarily focused on new business, generating new logo leads from our target market
Employment Type: Full-Time | Location: Norwich | Key Responsibility: You will be primarily focused on new business, generating new logo leads from our target market
You will be primarily focused on new business, generating new logo leads from our target market, meeting and presenting to prospect clients and driving new client wins. This role is essential in promoting the company’s services and delivering exceptional customer experiences, as well as working closely with internal teams to ensure new clients are successfully on boarded.
The role will be instrumental role in prospecting and securing new business opportunities, working alongside our Business Development Manager to nurture client relationships, and generate a robust sales pipeline.
Additional responsibilities may include management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts and oversee the customer experience throughout the business.
Key Responsibility: Work closely with data senior leaders to develop and grow our business
Employment Type: Full-Time | Location: London | Key Responsibility: Work closely with data senior leaders to develop and grow our business
Join our Data team as a Business Development Executive (BDE) and take on a vital role in driving Acora’s growth. From day one, you’ll work closely with data senior leaders to develop and grow our business, leveraging your expertise in data sales, account management, business, IT, and technology. You’ll be equipped with industry-leading tools like Microsoft Dynamics and LinkedIn Sales Navigator to identify and secure high-level introductions within our target market. You’ll also be part of a formidable team that values empowerment, teamwork, and encouragement, with a culture that rewards high performers. In addition to a supportive environment, our commission scheme is designed to incentivise quality over quantity. You’ll earn rewards at each stage of the sales journey, from initial meetings to closed deals, ensuring that your hard work and dedication are recognised and rewarded.
Lead Generation & Prospecting Identify and research potential clients and business opportunities. Generate leads through various channels including cold calling, networking, and online research. Qualify leads to ensure they are a good fit for the company’s products/services.
Market Analysis & Strategy Conduct market research to identify trends and opportunities. Analyse competitors and their offerings. Develop strategies to differentiate the company in the marketplace.
Reporting & Documentation: Maintain accurate records of business development activities and client interactions. Prepare regular reports on sales activities, progress, and performance.
Client Relationship Management: Nurture prospects to becoming customers. Attend follow up meetings with prospects.
Key Responsibility: You will provide technical support for all infrastructure, including Server and storage
Employment Type: Fixed Term | Location: London | Key Responsibility: You will provide technical support for all infrastructure, including Server and storage
The broad scope of the role involves providing technical support for all infrastructure, including Server and storage. Mainly focusing on networks, telecom, security and firewall maintenance.
To develop, maintain, continuously improve and support both internal and client-facing IT infrastructure.
Patch Management:
Technology
Key Responsibility: You will be responsible for the day to day management of customer accounts, developing existing relationships
Employment Type: Full-Time | Location: Norwich | Key Responsibility: You will be responsible for the day to day management of customer accounts, developing existing relationships
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Key Responsibility: You will be responsible for ensuring customer satisfaction, driving product adoption, and ultimately, securing long-term customer retention.
Employment Type: Full-Time | Location: London | Key Responsibility: You will be responsible for ensuring customer satisfaction, driving product adoption, and ultimately, securing long-term customer retention.
We are seeking a dynamic and experienced Customer Success Manager to join our IT Service Management company. You will be responsible for ensuring customer satisfaction, driving product adoption, and ultimately, securing long-term customer retention.
This role requires a proactive individual who can build strong relationships, understand customer needs, and work collaboratively to provide solutions.
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.