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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: Remote (UK)
Key Responsibilities: Performing triage of alerts and producing data driven recommendations and facts, whilst providing shift lead responsibilities.
Employment Type: Full-Time | Location: Remote (UK) | Key Responsibilities: Performing triage of alerts and producing data driven recommendations and facts, whilst providing shift lead responsibilities.
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As an L2 SOC Analyst, you will be able to perform triage of alerts, produce data driven recommendations and facts, identify and document root cause of alerts, consult on detection engineering requests and requirements, whilst providing shift lead responsibilities.
• Proactive monitoring and response of known and or emerging threats against the network. • Gathering information about high-value assets, threat landscape, and breach exposure from a myriad array of sources. • Conducting detailed & comprehensive investigation and triage on wide variety of security events, and implement remediation processes. • Be comfortable with overseeing shift operations including managing analyst breaks and handling escalations. • Perform complex data analysis in support of security event management. • Participation on Incident Response that includes root cause and lessons learned. • Collaborate with Level 3 analysts, incident responders, engineering team, and customer’s security teams to coordinate incident response and remediation efforts. • Identify opportunities to improve process and/or tools to ensure highest level of quality, including documentation and training sessions. • Mentor and support junior analysts • Participate in shifts, on-call and after hours support of incident management . • Manage Shift resources and activities, supervising, monitoring, mentoring and acting as escalation point for L1s, driving shift metrics and managing shift handovers. • Performing binary analysis on suspicious files . • Participation in the development of new SIEM rules and analytics. • Conduct security research and intelligence gathering in regards to emerging threats and exploits. • Participate in Customer projects • Complete monthly reports and handle monthly client meetings
• Security/Network operations or engineering, • Administration on Unix, Linux, or Windows • Proven experience with common security operations systems, Intrusion Detection Systems (IDS/IPS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, vulnerability management, etc. • Demonstrated experience with a wide variety of security logs to detect and resolve security issues. • Strong problem resolution, judgment and decision making skills • Proactive and cooperative relationships exist within own team and other individuals/groups that interface with the team. • Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, etc • Experience with security events, including large-scale breaches, is a must; as is the ability to identify themes and trends out of large datasets. • CISSP, GCIA, or GCIH certification required • BA/BS in Computer Science, Information Security, or related field or three years of equivalent experience
Ability to deal with the ambiguity associated with working in a fast paced and changing environment Excellent written and oral communication skills.
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Key Responsibilities: Own and drive the technical delivery programme for a major enterprise customers.
Employment Type: Full-Time | Location: Remote (UK) | Key Responsibilities: Own and drive the technical delivery programme for a major enterprise customers.
As Principal Delivery Lead, you will own and drive the technical delivery programme for a major enterprise customers, providing architectural leadership, mentoring engineering teams, and ensuring successful business outcomes.
This role combines strategic leadership with hands-on technical depth, working closely with customer stakeholders, engineering teams, and Microsoft account representatives to shape platform evolution and technical strategy. The ideal candidate has strong expertise in Azure, distributed data platforms, and modern software architecture, alongside the communication and leadership skills to influence and advise at C-level.
Architecture & Engineering Leadership • Lead the design and delivery of complex cloud and data solutions on Azure • Produce and assure both high-level and low-level architecture designs • Define standards, patterns, and best practices across engineering teams • Provide technical oversight across multiple concurrent workstreams • Ensure solutions meet requirements for scalability, performance, and security
Technical Mentoring & Capability Development • Mentor and coach engineering teams on modern engineering practices • Support upskilling in areas such as data engineering, DevOps, and automation • Champion continuous improvement and engineering excellence
Customer Engagement & Advisory • Act as a trusted technical advisor to CTO-level stakeholders • Lead technical workshops, discovery sessions, and design forums • Communicate complex technical concepts clearly to technical and non-technical audiences • Build strong relationships with customer leadership and engineering teams • Attend on-site client meetings and collaborative sessions as required
Microsoft Engagement & Strategic Alignment • Collaborate with Microsoft account teams on product alignment and roadmap planning • Stay informed on platform evolution to influence customer adoption strategies • Identify opportunities for joint innovation and capability uplift
Commercial & Operational Support • Contribute to statements of work, proposals, estimates, and roadmaps • Help identify technical risks and define mitigation strategies • Support governance, reporting, and stakeholder alignment activities
Software & Data • C#: Deep expertise in .NET development and building high-performance applications. • SQL: Strong database design, advanced query writing, and performance tuning skills. • Apache Spark: Hands-on experience developing and optimizing distributed data-processing pipelines. • PySpark: Proven ability to deliver production-grade Spark workloads in PySpark; Scala familiarity beneficial. KQL: Solid experience writing effective Kusto queries for analytics and monitoring.
Cloud & Architecture • Azure networking and Entra ID • Event-driven architectures: Event Grid, Event Hub, Service Bus • Real-time data platforms (Stream Analytics, Azure Data Explorer) • Design of Landing Zones and Enterprise Data Mesh architectures • Azure Databricks (5+ years) • Azure Fabric / Synapse (3+ years)
Data Governance • Experience with Microsoft Purview and governance frameworks
Delivery & Leadership • Experience leading technical workshops and architecture forums • Strong technical presentation skills (PowerPoint) • Proven experience working in enterprise-scale environments • Comfort working across organisational boundaries
• Strong communicator with the ability to influence at all levels • High degree of ownership and accountability for technical outcomes • Collaborative, pragmatic, and customer-focused mindset • Ability to balance strategic leadership with hands-on delivery • Passion for modern engineering practices and capability development
Location: Norwich
Key Responsibilities: Lead solution design across cloud, infrastructure modernisation, and digital transformation for Acora One.
Employment Type: Full-Time | Location: Norwich | Key Responsibilities: Lead solution design across cloud, infrastructure modernisation, and digital transformation for Acora One.
At Acora One, you’ll design and deliver smart, scalable IT solutions that help SME clients work better, faster, and more securely. Acting as a trusted advisor, you’ll turn business challenges into future-proof technology solutions that drive real impact.
You’ll lead solution design across cloud, infrastructure modernisation, and digital transformation, working closely with clients, account managers, and delivery teams from pre-sales through to implementation. You’ll support proposals and demos, guide engineering teams during delivery, and ensure solutions are practical, robust, and aligned to client goals.
Beyond delivery, you’ll build strong, lasting client relationships—spotting new opportunities, adapting to evolving needs, and helping clients get maximum value from their technology investment.
You’ll also play a key role in shaping our services, sharing knowledge, and staying ahead of emerging technologies to keep Acora One at the forefront of managed services.
• Collaborate with SME clients to understand their business objectives, IT requirements, and challenges • Conduct in-depth consultations and needs assessments with clients to gather requirements and understand pain points • Develop customised IT solutions that align with client goals and leverage the latest technologies and best practices • Support pre-sales activities, including solution demonstrations, proposal development, and client presentations • Define project scope, timelines, and resource requirements for solution implementations • Provide technical leadership and guidance to internal teams throughout the presales development lifecycle • Foster ongoing client engagement and satisfaction through regular meetings and check-ins • Act as a trusted advisor to clients, building strong relationships and foster collaboration Identify opportunities for additional services or enhancements based on client feedback and evolving needs • Stay abreast of emerging technologies, industry trends, and best practices related to IT infrastructure, cloud computing, cybersecurity, and digital transformation • Contribute to the development of standardised methodologies, best practices, and service offerings • Contribute to internal initiatives aimed at continuous improvement and knowledge sharing Provide technical coaching and support to sales team members
• Proven experience working within an internal or outsourced IT department • Excellent knowledge of current Microsoft Server Operating Systems • Excellent knowledge of Microsoft 365 products • Good knowledge of networking technologies • Good knowledge of IP-based networks and VLANs • Good knowledge of Hybrid Cloud design & implementations • Working knowledge of AI platforms and the implementation there of • Strong communication Skills • Customer Service skills • Commercial awareness and judgement • Strategic Planning/Planning skills
Energy, Drive & Initiative • Strong time management skills • Creativity and good use of initiative • Excellent problem-solving skills • Good team player
Within this role, you may be required to: • Possibly travel and have overnight stays to meet customers meeting timings or other work • Attend trade shows and exhibitions Study for and pass product- or vendor-specific exams • Travel to customer sites and drive the company vehicles • Complete additional hours on an ad-hoc basis to cover any project work that cannot be carried out during the clients working hours (which could include weekend work)
Location: Solihull
Key Responsibilities: Leading and overseeing the delivery of high-quality, compliant and efficient HR services across the employee lifecycle and ensuring that core HR processes run smoothly and consistently to support business goals.
Employment Type: Full-Time, Contracted | Location: Solihull | Key Responsibilities: Leading and overseeing the delivery of high-quality, compliant and efficient HR services across the employee lifecycle and ensuring that core HR processes run smoothly and consistently to support business goals.
The HR Operations Manager is responsible for overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards. This role is responsible for leading and overseeing the delivery of high-quality, compliant and efficient HR services across the employee lifecycle and ensures that core HR processes including onboarding, payroll, systems, HR data, policy governance, benefits administration and employee records run smoothly and consistently to support business goals.
Acting as a key link between People, Finance, Managers and external stakeholders, the HR Operations Manager drives continuous improvement, automation and standardisation of HR operations to enhance employee experience and operational efficiency. They provide expert guidance on HR policy, compliance and risk management, while ensuring accurate workforce data and insights support strategic decision-making. The role also manages and develops the HR Operations team, fostering a culture of service excellence, ownership and collaboration.
• Oversee HR operations throughout the employee lifecycle such as onboarding and offboarding, payroll administration and employee data management • Act as first point of contact to provide advice and solutions to managers on employee relations matters including, contractual terms and conditions, sickness absence, policies and processes, employee communications and consultation • Oversee HRIS usage, ensuring data integrity, confidentiality, and alignment with internal and external requirements (employment legislation, GDPR, ISO) • Line management of HR support function fostering a culture of high performance and collaboration • Maintain compliance with HMRC SMS visa portal and ownership of the company portal • Conduct regular audits and reviews to maintain the integrity of HR processes and data privacy standards • Identify opportunities to enhance service delivery through automation, technology upgrades, and process redesign • Develop service delivery metrics and employee feedback to improve shared services functions • Build strong relationships with regional HR teams, payroll, finance, and other cross-functional teams to ensure seamless service delivery • Act as the main point of contact for escalated HR service issues, resolving challenges in a timely and effective manner • Regularly communicate and collaborate with key stakeholders to align shared services. • Leverage data to provide insights to senior leadership and recommend strategic initiatives to enhance HR service delivery • Manage third party providers to ensure cost effective services are provided against service level agreements including (Experian, Sage, Employer of Records for employees overseas) • Lead TUPE, Redundancy and Restructure programmes in the context of HR Operations • Support People & Culture projects outside of initial remit to enhance culture, engagement and L&D to drive the overall people agenda. Including Learning & Development delivery, Workplace Strategy and Culture Programmes • Act as dedicated HR Advisor for Flexible Support and Acora One; driving the people & culture agenda, acting as first line support for all HR matters, supporting recruitment, ER cases, TUPE, redundancy and restructures and business partnering management teams sharing HR insight and data to drive people decisions • Collaborate with Overseas HR Managers to ensure we’re working in partnership and developing consistent approaches to the operations function and aligning processes and procedures • Cross train on Overseas People Operations to cover in periods of high workload and annual leave
• Strong track record in HR operations, HR shared services, or HR service delivery roles • Excellent understanding of UK employment law, HR compliance and data protection (GDPR) • Experience managing HR systems (e.g. HRIS Sage HR),and accurate HR data maintenance • Proven ability to improve processes and introduce technology-driven efficiencies • Effective stakeholder management skills, with confidence working with senior leaders • Developing and delivering effective training for leaders and employees • Experience managing and developing team members to drive collective performance
• High attention to detail, strong organisation skills and ability to manage competing priorities • Clear and professional communication skills, with a customer-focused approach. • Ideally CIPD qualified (Level 5 or above) or equivalent relevant experienc • Line management experience desirable
Location: London
Key Responsibilities: Providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers.
Employment Type: Full-Time | Location: London | Key Responsibilities: Providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers.
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This role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle. Responsibilities include attending project kick-off meetings, supporting Joint Verification with customers, producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work, and implementing technical solutions in line with approved designs.
The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support.
• Produce high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards which will be owned throughout project delivery • Create JV templates for the core technology area and utilise them to deliver consistent output • Demonstrate a high level of commercial awareness, focusing on proactivity and efficiency, and constructively challenging decisions that cost money • Lead by example, ‘living and breathing’ the technologies in the core area and using that enthusiasm to drive changes in either process or product. • Deploy all technologies in accordance with approved designs and with the company’s technical standards documentation, agreed best practice standards (including external accreditations) and our project management framework. This is particularly critical in the disciplines of Change Management and Service Introduction. Certain deployments are expected to require evening or weekend work. • Provide support to Sales in your technical stack throughout the Pre-Sales process and be credible as an expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and/or overcome problems. • Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and/or overcome problems. • Proactively recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora. • Create high quality deployment, monitoring and QA standards/installation guides, work instructions, key customer documentation and maintain CMDB/asset information. • Maintain your skill levels in the core technology set to a satisfactory minimum standard through a combination of self-study, company provided training and external courses. • Proactively manage your diary of upcoming work to drive efficiency and minimise non-chargeable time
Microsoft Azure (IaaS/PaaS), including: • Azure AD identity services and permissions/role management • Core Azure IaaS resource deployment and configuration (VM, VNet, Storage Accounts etc) • Azure Backup and Azure Site Recovery Microsoft 365 platform, including: • Exchange Online migrations (on-premise to cloud, hybrid and tenant-to-tenant) • Enterprise Mobility Suite (Azure AD, MFA, Intune, AIP, ATP, Conditional Access) • OneDrive for Business, SharePoint Online and Microsoft Teams • Microsoft Defender (O365, Cloud, Endpoint, Identity) Microsoft Entra ID, including: • Identity & authentication management • Enterprise apps & registrations • PIM & RBAC Microsoft Server 2012 and 2016, including: • Active Directory deployments and migrations (on-premise and hybrid) • Common Roles (RDS, DFS, DHCP etc) • Implementing and managing complex GPOs, enterprise-level Forests and Trusts Microsoft Exchange Server 2013 to 2019 & SE , including; • Hybrid configuration and management • Migration to O365 • Database high availability (DAG) deployment and management Microsoft Windows 10/11, including: • Mass rollout • Device imaging and driver injection • Device automation/deployment (Autopilot, Intune, SCCM, MDT, WDS)
• Experienced in writing low-level designs and conducting joint verification/due diligence • Experienced in installing and supporting complex cloud, hybrid and legacy environments • Experienced in following solution designs, deployment to specification or standard and documenting the solutions installed including any deviations from the standard or design. • Ability to verify solutions and ensure that appropriate products and services have been selected to satisfy client requirements. • Evidence of adherence to, or understanding of, ITIL v3 principles of Change and Release Management, Service Introduction, Service Asset and Configuration Management would be beneficial • Comfortable working alone, as part of a team or remote on a client site. • Able to coherently discuss their experience and commercial mindset, referencing previous assignments to demonstrate their competence in the areas required, and be prepared to provide examples of their work if necessary (without breaching any customer confidentiality). • Familiar and adept with day-to-day business applications and tools, such as the Microsoft suite, a CRM tool and Service Desk applications. • Ideally have prior experience of working in a Managed Service Provider, or other organisation operating to international standards such as ISO9001, ISO20000, ISO27001 or BS25999.
Key Responsibilities: Drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
Employment Type: Full-Time | Location: Norwich | Key Responsibilities: Drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
As Marketing Marketing you’ll take the lead in devising and executing our marketing plan, from digital campaigns and website management to events, social, content creation, and partner marketing with vendors such as Microsoft and cyber security providers. Working closely with the wider Marketing team at Acora Group, you will have the opportunity to collaborate on a regular basis, share insights and continue to develop a growing function within both arms of the business.
This is a hands-on strategic role where you’ll drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
• Work closely with the Head of Sales and Marketing to create, refine, and deliver the marketing strategy aligned to customer needs, account growth priorities, and service-line objectives • Lead the planning of integrated marketing campaigns that support customer retention, cross-sell, and service adoption across the full-stack of services and products • Partner with sales teams to ensure campaigns are actionable, targeted, and supported with the right content, messaging, and follow-up frameworks • Act as the link between marketing, sales, and technical teams to ensure consistent storytelling and value-driven propositions • Develop customer-led content and campaigns that deepen engagement, reinforce value, and highlight the impact of our services • Enhance communication across the customer lifecycle including onboarding, service updates, monthly sales and marketing updates, product launches, and renewal communications • Build feedback loops to understand customer needs and influence future marketing topics, messaging, and product positioning • Plan and execute multi-channel campaigns including digital, email, social, events, local community partnerships, and customer communications • Support and lead local engagement activities, including business networks, chamber events, community sponsorships, and brand visibility initiatives across the UK, with a focus on the Norwich/Norfolk & Solihull/West Midlands regions • Coordinate customer roundtables, webinars, technical Q&A sessions, and thought-leadership events • Manage and optimise vendor MDF/funding, ensuring campaigns meet criteria, maximise ROI, and align with partner priorities (e.g., Microsoft, cyber vendors) • Create co-branded assets, joint events, and partner-ready campaigns that support solution adoption and reinforce our status as a trusted provider • Track MDF spend, reporting, and approvals to secure ongoing vendor support • Create targeted content such as case studies, service updates, thought leadership, and customer success stories • Ensure marketing assets and messaging are consistent, current, and aligned with strategy • Monitor performance metrics, delivering insight-driven recommendations to improve effectiveness of campaigns and customer engagement • Support CRM, marketing automation, and segmentation to enhance campaign delivery, the sales lifecycle flow and customer journeys
• Experience in B2B marketing, ideally MSP, IT services, or tech-led environments • Demonstrated ability to lead or influence marketing strategy while remaining hands-on in delivery • Strong understanding of customer marketing, lifecycle communication, and service-led propositions • Norwich based, and willingness to travel to London when required • Experience working closely with sales teams to build integrated campaigns and enablement • Familiarity with vendor marketing programs and MDF processes • Excellent copywriting and messaging skills • Proactive, organised, and confident in owning end-to-end projects
• Ability to understand Acora One’s range of services and products available to customers • Great people skills, communicating clearly and effectively with internal and external team members • A can-do and proactive attitude, with a willingness to learn
Key Responsibilities: You will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value.
Employment Type: Full-Time | Location: London | Key Responsibilities: You will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value.
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As Pre-Sales Consultant you will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value. You will provide expert guidance, create tailored solution presentations, and articulate technical and business benefits in a clear and compelling way, staying current on industry best practices and emerging technologies to ensure our solutions remain competitive and innovative and are technically viable and align with the customer’s commercial objectives.
Location: Southampton
Key Responsibilities: You will play a key role in the delivery of high-quality technical support for the business.
Employment Type: Full-Time | Location: Southampton | Key Responsibilities: You will play a key role in the delivery of high-quality technical support for the business.
As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Location: Remote - UK
Key Responsibilities: You will design, develop, and optimize detection and response content to enhance the organisation’s security.
Employment Type: Full-Time | Location: Remote - UK | Key Responsibilities: You will design, develop, and optimize detection and response content to enhance the organisation’s security.
We are seeking a Cyber Operations Content Development Engineer with deep expertise in Security Information and Event Management (SIEM) and Security Orchestration, Automation and Response (SOAR) technologies. In this role, you will design, develop, and optimize detection and response content to enhance the organisation’s security monitoring and incident response capabilities.
You will work closely with threat detection engineers, SOC analysts, threat hunters, and incident responders to ensure that our detection and response content is effective, scalable, and aligned with current and emerging threats.
Location: North Carolina, USA
Key Responsibilities: You will play a key role in the delivery of exceptional customer service to the business and the customer.
Employment Type: Full-Time | Location: North Carolina, USA | Key Responsibilities: You will play a key role in the delivery of exceptional customer service to the business and the customer.
As a member of the Response Team on the Service Desk, you will play a key role in the delivery of exceptional customer service to the business and the customer.
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.