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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: Cape Town, South Africa
Key Responsibilities: Maintaining accurate and up-to-date product and pricing information in databases and systems.
Employment Type: Fixed Term | Location: Cape Town, South Africa | Key Responsibilities: Maintaining accurate and up-to-date product and pricing information in databases and systems.
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We are seeking a meticulous and analytical Product and Pricing Administrator to join our team. The ideal candidate will be responsible for managing product data. This role requires a keen eye for detail, strong organisational skills, and the ability to collaborate effectively with cross-functional teams. Microsoft Dynamics NAV experience desirable.
• Maintain accurate and up-to-date product and price information in databases and systems • Coordinate with various departments to ensure product data consistency and integrity • Regularly audit product information to identify and rectify discrepancies • Collaborate with IT, Sales Processing, Marketing, L&D and Finance teams • Implement pricing changes • 1st line Support for pricing requests and related incidents • Provide guidance to colleagues on pricing policies and processes • Generate reports and analysis to support sales initiatives and decision-making • Identify opportunities to streamline processes and improve efficiency in product and pricing operations • Implement best practices for data management, pricing analysis, and reporting • Stay updated on industry trends, regulations, and technology advancements relevant to product and pricing management
• Proven experience in product management, pricing analysis, or related roles • Strong analytical skills with the ability to interpret complex data and draw actionable insights • Proficiency in database management and Microsoft Excel or similar tools for data analysis • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments • Detail-oriented mindset with a focus on accuracy and precision • Ability to work independently with minimal supervision and manage multiple priorities effectively • Familiarity with pricing software or ERP systems
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Location: Solihull
Key Responsibilities: Overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards.
Employment Type: Full-Time | Location: Solihull | Key Responsibilities: Overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards.
The HR Operations Manager is responsible for overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards. This role is responsible for leading and overseeing the delivery of high-quality, compliant and efficient HR services across the employee lifecycle and ensures that core HR processes including onboarding, payroll, systems, HR data, policy governance, benefits administration and employee records run smoothly and consistently to support business goals.
Acting as a key link between People, Finance, Managers and external stakeholders, the HR Operations Manager drives continuous improvement, automation and standardisation of HR operations to enhance employee experience and operational efficiency. They provide expert guidance on HR policy, compliance and risk management, while ensuring accurate workforce data and insights support strategic decision-making. The role also manages and develops the HR Operations team, fostering a culture of service excellence, ownership and collaboration.
• Oversee HR operations throughout the employee lifecycle such as onboarding and offboarding, payroll administration and employee data management • Act as first point of contact to provide advice and solutions to managers on employee relations matters including, contractual terms and conditions, sickness absence, policies and processes, employee communications and consultation • Oversee HRIS usage, ensuring data integrity, confidentiality, and alignment with internal and external requirements (employment legislation, GDPR, ISO) • Line management of HR support function fostering a culture of high performance and collaboration • Maintain compliance with HMRC SMS visa portal and ownership of the company portal • Conduct regular audits and reviews to maintain the integrity of HR processes and data privacy standards • Identify opportunities to enhance service delivery through automation, technology upgrades, and process redesign • Develop service delivery metrics and employee feedback to improve shared services functions • Build strong relationships with regional HR teams, payroll, finance, and other cross-functional teams to ensure seamless service delivery • Act as the main point of contact for escalated HR service issues, resolving challenges in a timely and effective manner • Regularly communicate and collaborate with key stakeholders to align shared services. • Leverage data to provide insights to senior leadership and recommend strategic initiatives to enhance HR service delivery • Manage third party providers to ensure cost effective services are provided against service level agreements including (Experian, Sage, Employer of Records for employees overseas) • Lead TUPE, Redundancy and Restructure programmes in the context of HR Operations • Support People & Culture projects outside of initial remit to enhance culture, engagement and L&D to drive the overall people agenda. Including Learning & Development delivery, Workplace Strategy and Culture Programmes • Act as dedicated HR Advisor for Flexible Support and Acora One; driving the people & culture agenda, acting as first line support for all HR matters, supporting recruitment, ER cases, TUPE, redundancy and restructures and business partnering management teams sharing HR insight and data to drive people decisions • Collaborate with Overseas HR Managers to ensure we’re working in partnership and developing consistent approaches to the operations function and aligning processes and procedures • Cross train on Overseas People Operations to cover in periods of high workload and annual leave
• Strong track record in HR operations, HR shared services, or HR service delivery roles • Excellent understanding of UK employment law, HR compliance and data protection (GDPR) • Experience managing HR systems (e.g. HRIS Sage HR),and accurate HR data maintenance • Proven ability to improve processes and introduce technology-driven efficiencies • Effective stakeholder management skills, with confidence working with senior leaders • Developing and delivering effective training for leaders and employees • Experience managing and developing team members to drive collective performance
• High attention to detail, strong organisation skills and ability to manage competing priorities • Clear and professional communication skills, with a customer-focused approach. • Ideally CIPD qualified (Level 5 or above) or equivalent relevant experienc • Line management experience desirable
Location: Norwich
Key Responsibilities: The day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth.
Employment Type: Full-Time | Location: Norwich | Key Responsibilities: The day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth.
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
• Manage existing customer accounts and potential customer relationships • Creating and managing opportunities • Manage and maintain customer account plans and strategic direction • Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales • Producing customer forecasts and strategies • Meeting and presenting to customers regularly • Escalating customer issues through the wider company • Attending network events • Spotting development opportunities with your customers • Providing exceptional customer service • Spotting development opportunities with customers to cross-sell other established services • Strategising the long-term growth of your customer accounts • Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings • Contributing to inter-departmental projects that contribute to wider company objectives • Adhering to company policies • Maintaining accurate records using company systems such as Microsoft Dynamics
• Managing existing and potential customer relationships • Creating and managing opportunities • Ensuring the continued year on year growth of OPEX and CAPEX sales • Producing customer forecasts and strategies • Regularly meeting and presenting to customers • Escalating customer issues through the wider company • Attending networking events • Knowledge of Microsoft Dynamics or similar CRM systems
• Time management and organisation • Analytical and problem-solving skills • Spotting development opportunities with your customers
Key Responsibilities: Maintaining a clean, hygienic, and safe environment within assigned areas such as offices, restrooms, and communal spaces.
Employment Type: Part-Time | Location: Norwich | Key Responsibilities: Maintaining a clean, hygienic, and safe environment within assigned areas such as offices, restrooms, and communal spaces.
The Cleaner plays a key role in supporting a positive and professional atmosphere by ensuring cleanliness standards are consistently met. This position requires reliability, attention to detail, and the ability to work independently or as part of a team, often outside regular business hours.
You will be responsible for maintaining a clean, hygienic, and safe environment within assigned areas such as offices, restrooms, and communal spaces. This role involves routine cleaning duties including sweeping, mopping, dusting, and sanitising surfaces.
• Clean and sanitise assigned areas including offices, restrooms, kitchens, corridors, and communal spaces • Sweep, mop, vacuum, and polish floors • Dust and wipe down surfaces, furniture, and equipment • Replenish supplies such as soap, toilet paper, and paper towels • Empty bins and dispose of waste in accordance with health and safety regulations • Report any maintenance issues or safety hazards to their Line Manager • Follow all health and safety guidelines and cleaning procedures • Use cleaning equipment and chemicals responsibly and securely • Lock/unlock areas as needed and ensure security of the premises during cleaning shifts
• Previous cleaning experience preferred but not essential • Ability to work independently and manage time efficiently • Ability to work cohesively with other team members • Basic knowledge of cleaning products and safe handling practices • Good communication and interpersonal skills • Physical stamina and mobility – able to lift, bend, and stand for extended periods • Trustworthy and dependable
• Good communicator • Ability to work independently and as part of a team
Location: London
Key Responsibilities: Managing a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users.
Employment Type: Full-Time | Location: London | Key Responsibilities: Managing a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users.
As the Service Desk Team Lead, you will be responsible for managing a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users. In this role, you will be proactive in supporting and encouraging the team, making sure that morale is high, and that the workplace is enjoyable environment for the whole team to work in. You will be tasked with managing the performance of the team to ensure that every member of the team is productive along with managing internal SLAs to maintain service levels.
• Day to day management of the helpdesk • Lead the Service Desk team, providing guidance and direction to achieve departmental goals • Performance management of Service Desk Analysts • Responsible for recruitment and has a part to play in, induction, training, appraisal and one to ones • Stay abreast of industry best practices and emerging technologies related to end user computing • Required to take calls and actions tickets if & when necessary • Dealing with client escalations • Quality monitoring via ticket quality & phone quality checks to ensure compliance and a high standard of performance • Tracking resolution of all open Service Desk incidents and service requests to ensure that Service Level Agreement targets are achieved and whenever possible exceeded
• Proven leadership experience, ideally within an MSP environment • Strong expertise in Microsoft Teams, Windows operating systems, Citrix, and the Microsoft Office suite • Sound understanding of IT security best practices • Excellent troubleshooting and problem-solving skills • Effective communication and interpersonal skills • Ability to lead and motivate a team in a client-centric MSP environment • Experience with cloud-based EUC solutions • Familiarity with ITIL practices
• Excellent Customer Service skills • Strong interpersonal skills • Ability to manage each Customer as an individual • Demonstrative ‘Can do’ attitude at all times • Flexible • Punctual at all times • Team Player • Excellent communication skills • Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment • Excellent multi-tasking skills
Key Responsibilities: You will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value.
Employment Type: Full-Time | Location: London | Key Responsibilities: You will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value.
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As Pre-Sales Consultant you will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value. You will provide expert guidance, create tailored solution presentations, and articulate technical and business benefits in a clear and compelling way, staying current on industry best practices and emerging technologies to ensure our solutions remain competitive and innovative and are technically viable and align with the customer’s commercial objectives.
Key Responsibilies: You will play a key role in the delivery of exceptional customer service to the business and the customer.
Employment Type: Full-Time | Location: London | Key Responsibilies: You will play a key role in the delivery of exceptional customer service to the business and the customer.
As a member of the Response Team on the Service Desk, you will play a key role in the delivery of exceptional customer service to the business and the customer.
As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Key Responsibilities: To work alongside and assist the Shared Service Desk Team providing remote software, hardware and network problem resolutions to our clients.
Employment Type: Full-Time | Location: London | Key Responsibilities: To work alongside and assist the Shared Service Desk Team providing remote software, hardware and network problem resolutions to our clients.
To work alongside and assist the Shared Service Desk Team providing remote software, hardware and network problem resolutions to our clients.
You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients – Supported by the Shift Manager. Interfacing incidents, requests and problems impacting delivery of BAU services. Identifying and suggesting, improvements to the process and procedures used by the Service Desk and any trends or reoccurring issues that have been identified.
Location: Southampton
Key Responsibilities: You will play a key role in the delivery of high-quality technical support for the business.
Employment Type: Full-Time | Location: Southampton | Key Responsibilities: You will play a key role in the delivery of high-quality technical support for the business.
Key Responsibilities: You will play a pivotal role in ensuring the smooth operation of our infrastructure systems.
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: You will play a pivotal role in ensuring the smooth operation of our infrastructure systems.
Acora is seeking a skilled Analyst to join our dynamic team. The Infrastructure Analyst will play a pivotal role in ensuring the smooth operation of our infrastructure systems by providing timely event and incident management, triage, investigation, resolution, and proactive identification of improvement opportunities. Reporting to the Infrastructure Manager, the successful candidate will collaborate closely with various teams to maintain and enhance our infrastructure services.
Key Responsibilities: You will provide professional services through the delivery of technical implementation, specialist expertise, and engineering support.
Employment Type: Full-Time | Location: London | Key Responsibilities: You will provide professional services through the delivery of technical implementation, specialist expertise, and engineering support.
This role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle. Responsibilities include attending project kick-off meetings, supporting Joint Verification with customers, producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work, and implementing technical solutions in line with approved designs. The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support.
Microsoft Azure (IaaS/PaaS), including:
Microsoft 365 platform, including:
Microsoft Entra ID, including:
Microsoft Server 2012 and 2016, including:
Microsoft Exchange Server 2013 to 2019 & SE , including;
Microsoft Windows 10/11, including:
Location: Remote - UK
Key Responsibilities: You will play a key role within the Data and AI consultancy team, focusing on the design, development, evaluation, and deployment of Artificial Intelligence (AI) and Large Language Model (LLM) applications.
Employment Type: Full-Time | Location: Remote - UK | Key Responsibilities: You will play a key role within the Data and AI consultancy team, focusing on the design, development, evaluation, and deployment of Artificial Intelligence (AI) and Large Language Model (LLM) applications.
We are seeking a Senior Data Scientist to play a key role within the Data and AI consultancy team, focusing on the design, development, evaluation, and deployment of Artificial Intelligence (AI) and Large Language Model (LLM) applications. The role requires deep expertise in data science and machine learning, particularly in the context of cloud environments such as Microsoft Azure.
You will lead the creation of innovative AI and LLM solutions for a variety of industries, as well as contribute to traditional data science projects, including bespoke machine learning model development and deployment. You will be expected to work independently, manage project delivery, and communicate complex data science concepts effectively to both technical and non-technical audiences.
Key Responsibilities: You will oversee the delivery of Data and AI initiatives, ensuring projects are planned, executed, and completed effectively to achieve strategic objectives.
Employment Type: Full-Time | Location: London | Key Responsibilities: You will oversee the delivery of Data and AI initiatives, ensuring projects are planned, executed, and completed effectively to achieve strategic objectives.
We are seeking a Technical Project Manager to oversee the delivery of Data and AI initiatives, ensuring projects are planned, executed, and completed effectively to achieve strategic objectives. This role involves managing the full project lifecycle—from roadmap creation through to implementation—while coordinating resources, mitigating risks, and maintaining clear communication among stakeholders.
The position requires a strong blend of technical expertise, leadership, and organisational capability within a data-driven environment. The Technical Project Manager plays a key role in aligning advanced data technologies, analytics, and artificial intelligence initiatives with broader business goals to drive measurable value.
Key Responsibilities: You will be part of the Service Operations team, playing a key role in the delivery of high-quality technical support for the business and the customer.
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: You will be part of the Service Operations team, playing a key role in the delivery of high-quality technical support for the business and the customer.
We are seeking a Service Desk Analyst to play a key role in the delivery of high-quality technical support for the business and the customer.
As part of the Service Operations team, you will be responsible for providing technical assistance, troubleshooting, and support to end-users, with a specific emphasis on Windows OS and Microsoft applications.
Key Responsibilities: You will drive the service excellence for a globally-operating Managed Service Provider.
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: You will drive the service excellence for a globally-operating Managed Service Provider.
We are seeking a Team Lead with a 3rd line technical background to oversee and drive the service excellence for a globally-operating Managed Service Provider. This role combines technical leadership, team management, and fast-paced decision-making, ensuring the seamless operation, optimisation, and security of enterprise IT environments.
As a Team Lead, you will oversee a team of L2 and L3 Engineers, act as the primary escalation point for service issues, and collaborate with stakeholders at all levels, and external vendors. You will drive continuous service improvements, and modernisation efforts, aligning infrastructure processes with business goals.
Leadership & Team Management
Key Responsibilities: You will design, develop, and optimize detection and response content to enhance the organisation’s security.
Employment Type: Full-Time | Location: Remote - UK | Key Responsibilities: You will design, develop, and optimize detection and response content to enhance the organisation’s security.
We are seeking a Cyber Operations Content Development Engineer with deep expertise in Security Information and Event Management (SIEM) and Security Orchestration, Automation and Response (SOAR) technologies. In this role, you will design, develop, and optimize detection and response content to enhance the organisation’s security monitoring and incident response capabilities.
You will work closely with threat detection engineers, SOC analysts, threat hunters, and incident responders to ensure that our detection and response content is effective, scalable, and aligned with current and emerging threats.
Location: North Carolina, USA
Key Responsibilities: You will play a key role in the delivery of exceptional customer service to the business and the customer.
Employment Type: Full-Time | Location: North Carolina, USA | Key Responsibilities: You will play a key role in the delivery of exceptional customer service to the business and the customer.
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.