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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: London
Key Responsibilities: Providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers.
Employment Type: Full-Time | Location: London | Key Responsibilities: Providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers.
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This role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle. Responsibilities include attending project kick-off meetings, supporting Joint Verification with customers, producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work, and implementing technical solutions in line with approved designs.
The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support.
• Produce high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards which will be owned throughout project delivery • Create JV templates for the core technology area and utilise them to deliver consistent output • Demonstrate a high level of commercial awareness, focusing on proactivity and efficiency, and constructively challenging decisions that cost money • Lead by example, ‘living and breathing’ the technologies in the core area and using that enthusiasm to drive changes in either process or product. • Deploy all technologies in accordance with approved designs and with the company’s technical standards documentation, agreed best practice standards (including external accreditations) and our project management framework. This is particularly critical in the disciplines of Change Management and Service Introduction. Certain deployments are expected to require evening or weekend work. • Provide support to Sales in your technical stack throughout the Pre-Sales process and be credible as an expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and/or overcome problems. • Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and/or overcome problems. • Proactively recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora. • Create high quality deployment, monitoring and QA standards/installation guides, work instructions, key customer documentation and maintain CMDB/asset information. • Maintain your skill levels in the core technology set to a satisfactory minimum standard through a combination of self-study, company provided training and external courses. • Proactively manage your diary of upcoming work to drive efficiency and minimise non-chargeable time
Microsoft Azure (IaaS/PaaS), including: • Azure AD identity services and permissions/role management • Core Azure IaaS resource deployment and configuration (VM, VNet, Storage Accounts etc) • Azure Backup and Azure Site Recovery Microsoft 365 platform, including: • Exchange Online migrations (on-premise to cloud, hybrid and tenant-to-tenant) • Enterprise Mobility Suite (Azure AD, MFA, Intune, AIP, ATP, Conditional Access) • OneDrive for Business, SharePoint Online and Microsoft Teams • Microsoft Defender (O365, Cloud, Endpoint, Identity) Microsoft Entra ID, including: • Identity & authentication management • Enterprise apps & registrations • PIM & RBAC Microsoft Server 2012 and 2016, including: • Active Directory deployments and migrations (on-premise and hybrid) • Common Roles (RDS, DFS, DHCP etc) • Implementing and managing complex GPOs, enterprise-level Forests and Trusts Microsoft Exchange Server 2013 to 2019 & SE , including; • Hybrid configuration and management • Migration to O365 • Database high availability (DAG) deployment and management Microsoft Windows 10/11, including: • Mass rollout • Device imaging and driver injection • Device automation/deployment (Autopilot, Intune, SCCM, MDT, WDS)
• Experienced in writing low-level designs and conducting joint verification/due diligence • Experienced in installing and supporting complex cloud, hybrid and legacy environments • Experienced in following solution designs, deployment to specification or standard and documenting the solutions installed including any deviations from the standard or design. • Ability to verify solutions and ensure that appropriate products and services have been selected to satisfy client requirements. • Evidence of adherence to, or understanding of, ITIL v3 principles of Change and Release Management, Service Introduction, Service Asset and Configuration Management would be beneficial • Comfortable working alone, as part of a team or remote on a client site. • Able to coherently discuss their experience and commercial mindset, referencing previous assignments to demonstrate their competence in the areas required, and be prepared to provide examples of their work if necessary (without breaching any customer confidentiality). • Familiar and adept with day-to-day business applications and tools, such as the Microsoft suite, a CRM tool and Service Desk applications. • Ideally have prior experience of working in a Managed Service Provider, or other organisation operating to international standards such as ISO9001, ISO20000, ISO27001 or BS25999.
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Key Responsibilities: Deliver the largest and most high-profile projects to Acora customers in accordance to agreed quality, budget and timeframe, including compliance with any customer and Acora procedures.
Employment Type: Full-Time | Location: London | Key Responsibilities: Deliver the largest and most high-profile projects to Acora customers in accordance to agreed quality, budget and timeframe, including compliance with any customer and Acora procedures.
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The purpose of the Project Manager role is to deliver the largest and most high-profile projects to Acora customers in accordance to agreed quality, budget and timeframe, including compliance with any customer and Acora procedures.
This includes, but is not limited to: • Handover with Net-new or Customer Sales team • Internal meetings with all Acora stakeholders • External meetings with agreed Acora and customer stakeholders • Ownership of project throughout the lifecycle according to standard Acora methodology • Timely closure of the project • Conducting or inputting to lessons learned process to improve project delivery to Acora customers
• Ensure that all business and technical requirements for assigned projects are reviewed and understood by all Acora stakeholders, customer stakeholders and any third parties. • Ensure that all key deliverables, dependencies/pre-requisites, scope clarity, assumptions and known issues and risks are formulated and documented in a quality Project Initiation Document (PID) for customer acceptance. • Ensure that all milestones and gateways are formulated and placed into a coherent Project Plan, created in collaboration with the customer project stakeholders. This will be owned throughout the lifecycle, reviewed iteratively and accepted by all stakeholders. • Proactive management throughout all engagements to act on any risks and issues that arise, including assessment on impact to quality, timelines and budget. Re-plan and rebook resources as needed and obtain approval from Acora management and customer stakeholders to new proposals. • Monitor and manage client expectations at all stages of the engagement.
• Proven experience delivering IT infrastructure and Technology Transformation projects to enterprise-level customers. • Experienced in delivering projects within a Managed Services environment. • Understanding of technical concepts and universally-accepted terminology. • Certification, or significant equivalent demonstrable experience, in PMI, Prince2 or related project methodologies. • Proficient use of Microsoft Office suite, ITSM and CRM software, plus advanced-level knowledge of a Project Management software package.
• Effortlessly professional. • Client-facing, with confident presentation skills. • Leadership and credibility. • Service-oriented. • Excellent inter-personal skills. • Conflict resolution and negotiation. • Analysis, decision-making and problem solving. • Excellent verbal and written communication. • Flexibility and adaptability, with a positive ‘can-do’ mentality. • Well-organised and able to juggle multiple concurrent projects.
Location: Norwich
Key Responsibilities: Drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
Employment Type: Full-Time | Location: Norwich | Key Responsibilities: Drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
As Marketing Marketing you’ll take the lead in devising and executing our marketing plan, from digital campaigns and website management to events, social, content creation, and partner marketing with vendors such as Microsoft and cyber security providers. Working closely with the wider Marketing team at Acora Group, you will have the opportunity to collaborate on a regular basis, share insights and continue to develop a growing function within both arms of the business.
This is a hands-on strategic role where you’ll drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
• Work closely with the Head of Sales and Marketing to create, refine, and deliver the marketing strategy aligned to customer needs, account growth priorities, and service-line objectives • Lead the planning of integrated marketing campaigns that support customer retention, cross-sell, and service adoption across the full-stack of services and products • Partner with sales teams to ensure campaigns are actionable, targeted, and supported with the right content, messaging, and follow-up frameworks • Act as the link between marketing, sales, and technical teams to ensure consistent storytelling and value-driven propositions • Develop customer-led content and campaigns that deepen engagement, reinforce value, and highlight the impact of our services • Enhance communication across the customer lifecycle including onboarding, service updates, monthly sales and marketing updates, product launches, and renewal communications • Build feedback loops to understand customer needs and influence future marketing topics, messaging, and product positioning • Plan and execute multi-channel campaigns including digital, email, social, events, local community partnerships, and customer communications • Support and lead local engagement activities, including business networks, chamber events, community sponsorships, and brand visibility initiatives across the UK, with a focus on the Norwich/Norfolk & Solihull/West Midlands regions • Coordinate customer roundtables, webinars, technical Q&A sessions, and thought-leadership events • Manage and optimise vendor MDF/funding, ensuring campaigns meet criteria, maximise ROI, and align with partner priorities (e.g., Microsoft, cyber vendors) • Create co-branded assets, joint events, and partner-ready campaigns that support solution adoption and reinforce our status as a trusted provider • Track MDF spend, reporting, and approvals to secure ongoing vendor support • Create targeted content such as case studies, service updates, thought leadership, and customer success stories • Ensure marketing assets and messaging are consistent, current, and aligned with strategy • Monitor performance metrics, delivering insight-driven recommendations to improve effectiveness of campaigns and customer engagement • Support CRM, marketing automation, and segmentation to enhance campaign delivery, the sales lifecycle flow and customer journeys
• Experience in B2B marketing, ideally MSP, IT services, or tech-led environments • Demonstrated ability to lead or influence marketing strategy while remaining hands-on in delivery • Strong understanding of customer marketing, lifecycle communication, and service-led propositions • Norwich based, and willingness to travel to London when required • Experience working closely with sales teams to build integrated campaigns and enablement • Familiarity with vendor marketing programs and MDF processes • Excellent copywriting and messaging skills • Proactive, organised, and confident in owning end-to-end projects
• Ability to understand Acora One’s range of services and products available to customers • Great people skills, communicating clearly and effectively with internal and external team members • A can-do and proactive attitude, with a willingness to learn
Location: Remote (UK)
Key Responsibilities: Perform triage of alerts, produce data driven recommendations and facts, identify and document root cause of alerts, consult on detection engineering requests and requirements, whilst providing shift lead responsibilities.
Employment Type: Full-Time | Location: Remote (UK) | Key Responsibilities: Perform triage of alerts, produce data driven recommendations and facts, identify and document root cause of alerts, consult on detection engineering requests and requirements, whilst providing shift lead responsibilities.
As an L2 SOC Analyst, you will be able to perform triage of alerts, produce data driven recommendations and facts, identify and document root cause of alerts, consult on detection engineering requests and requirements, whilst providing shift lead responsibilities.
• Proactive monitoring and response of known and or emerging threats against the network. • Gathering information about high-value assets, threat landscape, and breach exposure from a myriad array of sources. • Conducting detailed & comprehensive investigation and triage on wide variety of security events, and implement remediation processes. • Be comfortable with overseeing shift operations including managing analyst breaks and handling escalations. • Perform complex data analysis in support of security event management. • Participation on Incident Response that includes root cause and lessons learned. • Collaborate with Level 3 analysts, incident responders, engineering team, and customer’s security teams to coordinate incident response and remediation efforts. • Identify opportunities to improve process and/or tools to ensure highest level of quality, including documentation and training sessions. • Mentor and support junior analysts • Participate in shifts, on-call and after hours support of incident management . • Manage Shift resources and activities, supervising, monitoring, mentoring and acting as escalation point for L1s, driving shift metrics and managing shift handovers. • Performing binary analysis on suspicious files . • Participation in the development of new SIEM rules and analytics. • Conduct security research and intelligence gathering in regards to emerging threats and exploits. • Participate in Customer projects • Complete monthly reports and handle monthly client meetings
• Security/Network operations or engineering, • Administration on Unix, Linux, or Windows • Proven experience with common security operations systems, Intrusion Detection Systems (IDS/IPS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, vulnerability management, etc. • Demonstrated experience with a wide variety of security logs to detect and resolve security issues. • Strong problem resolution, judgment and decision making skills • Proactive and cooperative relationships exist within own team and other individuals/groups that interface with the team. • Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, etc • Experience with security events, including large-scale breaches, is a must; as is the ability to identify themes and trends out of large datasets. • CISSP, GCIA, or GCIH certification required • BA/BS in Computer Science, Information Security, or related field or three years of equivalent experience
Location: Cape Town, South Africa
Key Responsibilities: Maintaining accurate and up-to-date product and pricing information in databases and systems.
Employment Type: Fixed Term | Location: Cape Town, South Africa | Key Responsibilities: Maintaining accurate and up-to-date product and pricing information in databases and systems.
We are seeking a meticulous and analytical Product and Pricing Administrator to join our team. The ideal candidate will be responsible for managing product data. This role requires a keen eye for detail, strong organisational skills, and the ability to collaborate effectively with cross-functional teams. Microsoft Dynamics NAV experience desirable.
• Maintain accurate and up-to-date product and price information in databases and systems • Coordinate with various departments to ensure product data consistency and integrity • Regularly audit product information to identify and rectify discrepancies • Collaborate with IT, Sales Processing, Marketing, L&D and Finance teams • Implement pricing changes • 1st line Support for pricing requests and related incidents • Provide guidance to colleagues on pricing policies and processes • Generate reports and analysis to support sales initiatives and decision-making • Identify opportunities to streamline processes and improve efficiency in product and pricing operations • Implement best practices for data management, pricing analysis, and reporting • Stay updated on industry trends, regulations, and technology advancements relevant to product and pricing management
• Proven experience in product management, pricing analysis, or related roles • Strong analytical skills with the ability to interpret complex data and draw actionable insights • Proficiency in database management and Microsoft Excel or similar tools for data analysis • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments • Detail-oriented mindset with a focus on accuracy and precision • Ability to work independently with minimal supervision and manage multiple priorities effectively • Familiarity with pricing software or ERP systems
Location: Solihull
Key Responsibilities: Overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards.
Employment Type: Full-Time | Location: Solihull | Key Responsibilities: Overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards.
The HR Operations Manager is responsible for overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards. This role is responsible for leading and overseeing the delivery of high-quality, compliant and efficient HR services across the employee lifecycle and ensures that core HR processes including onboarding, payroll, systems, HR data, policy governance, benefits administration and employee records run smoothly and consistently to support business goals.
Acting as a key link between People, Finance, Managers and external stakeholders, the HR Operations Manager drives continuous improvement, automation and standardisation of HR operations to enhance employee experience and operational efficiency. They provide expert guidance on HR policy, compliance and risk management, while ensuring accurate workforce data and insights support strategic decision-making. The role also manages and develops the HR Operations team, fostering a culture of service excellence, ownership and collaboration.
• Oversee HR operations throughout the employee lifecycle such as onboarding and offboarding, payroll administration and employee data management • Act as first point of contact to provide advice and solutions to managers on employee relations matters including, contractual terms and conditions, sickness absence, policies and processes, employee communications and consultation • Oversee HRIS usage, ensuring data integrity, confidentiality, and alignment with internal and external requirements (employment legislation, GDPR, ISO) • Line management of HR support function fostering a culture of high performance and collaboration • Maintain compliance with HMRC SMS visa portal and ownership of the company portal • Conduct regular audits and reviews to maintain the integrity of HR processes and data privacy standards • Identify opportunities to enhance service delivery through automation, technology upgrades, and process redesign • Develop service delivery metrics and employee feedback to improve shared services functions • Build strong relationships with regional HR teams, payroll, finance, and other cross-functional teams to ensure seamless service delivery • Act as the main point of contact for escalated HR service issues, resolving challenges in a timely and effective manner • Regularly communicate and collaborate with key stakeholders to align shared services. • Leverage data to provide insights to senior leadership and recommend strategic initiatives to enhance HR service delivery • Manage third party providers to ensure cost effective services are provided against service level agreements including (Experian, Sage, Employer of Records for employees overseas) • Lead TUPE, Redundancy and Restructure programmes in the context of HR Operations • Support People & Culture projects outside of initial remit to enhance culture, engagement and L&D to drive the overall people agenda. Including Learning & Development delivery, Workplace Strategy and Culture Programmes • Act as dedicated HR Advisor for Flexible Support and Acora One; driving the people & culture agenda, acting as first line support for all HR matters, supporting recruitment, ER cases, TUPE, redundancy and restructures and business partnering management teams sharing HR insight and data to drive people decisions • Collaborate with Overseas HR Managers to ensure we’re working in partnership and developing consistent approaches to the operations function and aligning processes and procedures • Cross train on Overseas People Operations to cover in periods of high workload and annual leave
• Strong track record in HR operations, HR shared services, or HR service delivery roles • Excellent understanding of UK employment law, HR compliance and data protection (GDPR) • Experience managing HR systems (e.g. HRIS Sage HR),and accurate HR data maintenance • Proven ability to improve processes and introduce technology-driven efficiencies • Effective stakeholder management skills, with confidence working with senior leaders • Developing and delivering effective training for leaders and employees • Experience managing and developing team members to drive collective performance
• High attention to detail, strong organisation skills and ability to manage competing priorities • Clear and professional communication skills, with a customer-focused approach. • Ideally CIPD qualified (Level 5 or above) or equivalent relevant experienc • Line management experience desirable
Key Responsibilities: The day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth.
Employment Type: Full-Time | Location: Norwich | Key Responsibilities: The day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth.
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
• Manage existing customer accounts and potential customer relationships • Creating and managing opportunities • Manage and maintain customer account plans and strategic direction • Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales • Producing customer forecasts and strategies • Meeting and presenting to customers regularly • Escalating customer issues through the wider company • Attending network events • Spotting development opportunities with your customers • Providing exceptional customer service • Spotting development opportunities with customers to cross-sell other established services • Strategising the long-term growth of your customer accounts • Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings • Contributing to inter-departmental projects that contribute to wider company objectives • Adhering to company policies • Maintaining accurate records using company systems such as Microsoft Dynamics
• Managing existing and potential customer relationships • Creating and managing opportunities • Ensuring the continued year on year growth of OPEX and CAPEX sales • Producing customer forecasts and strategies • Regularly meeting and presenting to customers • Escalating customer issues through the wider company • Attending networking events • Knowledge of Microsoft Dynamics or similar CRM systems
• Time management and organisation • Analytical and problem-solving skills • Spotting development opportunities with your customers
Key Responsibilities: Managing a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users.
Employment Type: Full-Time | Location: London | Key Responsibilities: Managing a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users.
As the Service Desk Team Lead, you will be responsible for managing a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users. In this role, you will be proactive in supporting and encouraging the team, making sure that morale is high, and that the workplace is enjoyable environment for the whole team to work in. You will be tasked with managing the performance of the team to ensure that every member of the team is productive along with managing internal SLAs to maintain service levels.
• Day to day management of the helpdesk • Lead the Service Desk team, providing guidance and direction to achieve departmental goals • Performance management of Service Desk Analysts • Responsible for recruitment and has a part to play in, induction, training, appraisal and one to ones • Stay abreast of industry best practices and emerging technologies related to end user computing • Required to take calls and actions tickets if & when necessary • Dealing with client escalations • Quality monitoring via ticket quality & phone quality checks to ensure compliance and a high standard of performance • Tracking resolution of all open Service Desk incidents and service requests to ensure that Service Level Agreement targets are achieved and whenever possible exceeded
• Proven leadership experience, ideally within an MSP environment • Strong expertise in Microsoft Teams, Windows operating systems, Citrix, and the Microsoft Office suite • Sound understanding of IT security best practices • Excellent troubleshooting and problem-solving skills • Effective communication and interpersonal skills • Ability to lead and motivate a team in a client-centric MSP environment • Experience with cloud-based EUC solutions • Familiarity with ITIL practices
• Excellent Customer Service skills • Strong interpersonal skills • Ability to manage each Customer as an individual • Demonstrative ‘Can do’ attitude at all times • Flexible • Punctual at all times • Team Player • Excellent communication skills • Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment • Excellent multi-tasking skills
Key Responsibilities: You will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value.
Employment Type: Full-Time | Location: London | Key Responsibilities: You will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value.
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As Pre-Sales Consultant you will collaborate closely with clients to understand their business needs and demonstrate how our solutions can deliver value. You will provide expert guidance, create tailored solution presentations, and articulate technical and business benefits in a clear and compelling way, staying current on industry best practices and emerging technologies to ensure our solutions remain competitive and innovative and are technically viable and align with the customer’s commercial objectives.
Location: Southampton
Key Responsibilities: You will play a key role in the delivery of high-quality technical support for the business.
Employment Type: Full-Time | Location: Southampton | Key Responsibilities: You will play a key role in the delivery of high-quality technical support for the business.
As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Key Responsibilities: You will play a pivotal role in ensuring the smooth operation of our infrastructure systems.
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: You will play a pivotal role in ensuring the smooth operation of our infrastructure systems.
Acora is seeking a skilled Analyst to join our dynamic team. The Infrastructure Analyst will play a pivotal role in ensuring the smooth operation of our infrastructure systems by providing timely event and incident management, triage, investigation, resolution, and proactive identification of improvement opportunities. Reporting to the Infrastructure Manager, the successful candidate will collaborate closely with various teams to maintain and enhance our infrastructure services.
Key Responsibilities: You will be part of the Service Operations team, playing a key role in the delivery of high-quality technical support for the business and the customer.
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: You will be part of the Service Operations team, playing a key role in the delivery of high-quality technical support for the business and the customer.
We are seeking a Service Desk Analyst to play a key role in the delivery of high-quality technical support for the business and the customer.
As part of the Service Operations team, you will be responsible for providing technical assistance, troubleshooting, and support to end-users, with a specific emphasis on Windows OS and Microsoft applications.
Location: Remote - UK
Key Responsibilities: You will design, develop, and optimize detection and response content to enhance the organisation’s security.
Employment Type: Full-Time | Location: Remote - UK | Key Responsibilities: You will design, develop, and optimize detection and response content to enhance the organisation’s security.
We are seeking a Cyber Operations Content Development Engineer with deep expertise in Security Information and Event Management (SIEM) and Security Orchestration, Automation and Response (SOAR) technologies. In this role, you will design, develop, and optimize detection and response content to enhance the organisation’s security monitoring and incident response capabilities.
You will work closely with threat detection engineers, SOC analysts, threat hunters, and incident responders to ensure that our detection and response content is effective, scalable, and aligned with current and emerging threats.
Location: North Carolina, USA
Key Responsibilities: You will play a key role in the delivery of exceptional customer service to the business and the customer.
Employment Type: Full-Time | Location: North Carolina, USA | Key Responsibilities: You will play a key role in the delivery of exceptional customer service to the business and the customer.
As a member of the Response Team on the Service Desk, you will play a key role in the delivery of exceptional customer service to the business and the customer.
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.