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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: Norwich
Key Responsibility: Day to day management of customer accounts, developing existing relationships and spotting new opportunities
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Day to day management of customer accounts, developing existing relationships and spotting new opportunities
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You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Key Responsibility: Tackling a diverse range of customer IT support cases
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Tackling a diverse range of customer IT support cases
As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
Key Responsibility: Provide support to our customers, working across an array of different technologies and setups
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Provide support to our customers, working across an array of different technologies and setups
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
Key Responsibility: Oversee and manage a team of dedicated Account Managers and Team Leaders
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Oversee and manage a team of dedicated Account Managers and Team Leaders
On a day-to-day basis, you will oversee and manage a team of dedicated Account Managers and Team Leaders. You will collaborate with existing customers, as well as new customers, identifying and on-boarding them. You will be passionate about putting the customer first and will ensure the delivery of exceptional customer service. Within this fast-paced role you will need to balance and prioritise your responsibilities, ensuring that sales are generated, and a robust sales pipeline is in place.
You will be an inspirational leader to your team, coaching to improve team members’ performance and creating an environment for personal development. It will be vital that you learn the suite of Acora One’s product offerings and services, as you will be the main commercial lead to ensure your team are able to professionally deliver robust solutions to existing and new clients spanning our entire portfolio.
ROLE DELIVERABLES
The performance of this role will be measured by:
Location: London
Key Responsibility: Assist our client with computer hardware and software issues
Employment Type: Full-Time | Location: London | Key Responsibility: Assist our client with computer hardware and software issues
We are looking to hire a skilled Desktop Support Analyst to assist our client with computer hardware and software issues. You will be required to assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
The role is based at one of our leading Customer sites in the city of London, working primary on site on a weekly rotation between the hours of 07:00 and 19:00 Monday to Friday.
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Make sure you are up to scratch with our core IT support offerings, ranging from project work to best-in-class Managed Services. Which area do you see yourself fitting into? If you are still unsure, browse our services to remove the fog.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.