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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: London
Key Responsibility: You will facilitate and support the delivery of change to TMK's IT Infrastructure and Services
Employment Type: Full-Time | Location: London | Key Responsibility: You will facilitate and support the delivery of change to TMK's IT Infrastructure and Services
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We have the opportunity for a IT Change & Transition Analyst to join our IT department on a 6-month fixed-term contract here at Tokio Marine Kiln. Reporting into the Change & Configuration Manager, you will facilitate and support the delivery of change to TMK’s IT Infrastructure and Services and the transition of new or amended service into BAU support, in compliance with agreed process and procedures. The role is also responsible for the end-to-end co-ordination and administration of change and transition delivery activity, ensuring that all changes comply with the necessary processes and procedures, transition activities are completed and signed-off before go-live
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Location: Solihull
Key Responsibility: You will be primarily focused on new business, generating new logo leads from our target market
Employment Type: Full-Time | Location: Solihull | Key Responsibility: You will be primarily focused on new business, generating new logo leads from our target market
You will be primarily focused on new business, generating new logo leads from our target market, meeting and presenting to prospect clients and driving new client wins. This role is essential in promoting the company’s services and delivering exceptional customer experiences, as well as working closely with internal teams to ensure new clients are successfully on boarded.
The role will be instrumental role in prospecting and securing new business opportunities, working alongside our Business Development Manager to nurture client relationships, and generate a robust sales pipeline.
Additional responsibilities may include management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts and oversee the customer experience throughout the business.
Key Responsibility: You will provide support to our customers, working across an array of different technologies and setups
Employment Type: Full-Time | Location: Solihull | Key Responsibility: You will provide support to our customers, working across an array of different technologies and setups
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
Key Responsibility: You will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements
Employment Type: Full-Time | Location: Solihull | Key Responsibility: You will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements
As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
Key Responsibility: This role involves leading a team of cyber security analysts and consultants
Employment Type: Full-Time | Location: Solihull | Key Responsibility: This role involves leading a team of cyber security analysts and consultants
The Cyber Operations Manager is responsible for the 24/7 delivery of high-quality cyber security services to our Managed Security Services clients. This role involves leading a team of cyber security analysts and consultants, overseeing all SOC functions, and ensuring effective incident response. The Cyber Operations Manager will drive continuous improvement in security operations, maintain strong client relationships, and provide expert guidance on technical security matters in collaboration with the Cyber Operations leadership team.
Develop, maintain, and execute robust incident response plans, including playbooks and escalation procedures.
Collaborate on the implementation and manage security automation and orchestration tools to streamline SOC operations.
Conduct regular performance evaluations of SOC analysts and provide constructive feedback.
Lead post-incident reviews to identify root causes and implement corrective actions.
Act as a point of escalation for complex security incidents and provide expert guidance.
Location: UK
Key Responsibility: You will be delivering high-quality technical support to our customers during our extended weekend coverage window
Employment Type: Full-Time | Location: UK | Key Responsibility: You will be delivering high-quality technical support to our customers during our extended weekend coverage window
As a Weekend Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on a fixed schedule including weekends, Friday to Monday, covering shifts between 9:00 AM and 6:00 PM.
You will be responsible for providing technical assistance, troubleshooting, and support to end-users, primarily focusing on Windows OS and Microsoft applications. This role plays a key part in maintaining consistent customer service coverage across the full 7-day support model, ensuring our clients receive support during weekend hours.
Location: UK - Hybrid
Key Responsibility: You will contribute to our mission of safeguarding our customers critical information
Employment Type: Full-Time | Location: UK - Hybrid | Key Responsibility: You will contribute to our mission of safeguarding our customers critical information
We are seeking a skilled Cyber Operations Content Development Engineer to join our dynamic team and contribute to our mission of safeguarding our customers critical information.
Location: Norwich
Employment Type: Full-Time | Location: Norwich | Key Responsibility: You will be primarily focused on new business, generating new logo leads from our target market
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Make sure you are up to scratch with our core IT support offerings, ranging from project work to best-in-class Managed Services. Which area do you see yourself fitting into? If you are still unsure, browse our services to remove the fog.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.