News Room

Technology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief…

Applications Operations Manager, Nikky Stunt, shares her unique route to IT leadership and offers up advice for women at their own career path crossroads. Here’s Nikky’s journey in her own words… What’s your current role at Acora? I really enjoy…

Senior technology leaders have always had an important role to play in steering their organisation. After all, technology is a core business competency. But the past five years witnessed a major transition in the role of the CIO, a transition…

Learn why have 5 of the Top 50 UK law firms have chosen to outsource some or all of their IT support services to Acora since the Covid-19 pandemic hit. Acora, strengthened by its acquisition of Plan-Net in 2019, is…

A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges…

Cybersecurity worries, compliance concerns, and the impact thereof is still growing quickly, with COVID-19 introducing a range of new issues. Yet, in our 2020 CIO survey, senior tech leaders reported that an average of just 9% of IT budgets is…

Mid-way through 2020 it is now clear that business will be done a bit differently over the short to medium term – with some changes likely to be with us in the long run too. During this “new normal” companies…

The goal of Software Asset Management (SAM) is to drive cost-efficiency without having a negative impact on business operations and IT service levels. Good Software Asset Management (SAM) enables a business to gain maximum benefit from IT investment. Just as…

Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. “One of the challenges we were constantly facing was retaining staff. Being headquartered so close to London…