19 November 2025 Leveraging Legal Expertise, Customer Experience & Mature Azure Strategy Continuing to strengthen Acora’s ongoing presence in the Legal Sector, we are proud to announce our latest Managed Service partnership with an award-winning, full-service AIM-listed top 60 UK law firm, ranked by The Lawyer Top 200. Initially engaging with the Director of Technology and Innovation,... Continue Reading
9 June 2025 Huge Surge in Cyber Incident Baseline & Readiness Assessments Customer demand strong indicator of new urgency to take proactive action Acora have experienced a triple-digit year-on-year increase in demand for Cyber Incident Baseline and Readiness Assessments, across industries from Retail to Financial Services, Engineering to Professional Services. The YoY... Continue Reading
6 September 2021 Why Knowledge Management Systems Fail – and how to fix yours Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management... Continue Reading
31 August 2021 Making Data Work In IT terms, the concept of Big Data has been around for a very long time. But when it was first coined in the ancient past (around 2005) no one had any real idea of just how much raw data... Continue Reading
4 August 2021 End-User Support: How to Tackle the Bad Egg Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in... Continue Reading
24 February 2021 Which metrics should your IT Service Desk be measuring? How do you know if your service desk is meeting your SLA? How do you identify training issues and threats to IT stability? Keeping track of key metrics is the key to a smooth and successful IT Support Desk but... Continue Reading
24 February 2021 The anatomy of a perfect incident management journey Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the biggest risk to your organisation: it’s what happens... Continue Reading
13 January 2021 The risks of prioritising operational IT spend over strategic IT spend In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations,... Continue Reading
8 January 2021 3 Simple steps to improve Customer Satisfaction When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Tracking and improving IT Support Desk customer satisfaction is an ongoing process.... Continue Reading
18 November 2020 Top 5 Must-have Processes for ITSM Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process that every organisation should follow. In these times... Continue Reading
5 November 2020 Does your existing IT support provider deliver on these vital KPI’s? To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form... Continue Reading
9 October 2020 3 Reasons Why Service Desks Fail A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges... Continue Reading
16 September 2020 Are you a Superstar IT Support Desk Manager? Are you an IT Support Desk Manager? Or maybe you have one reporting to you? It’s not a job for the faint-hearted. The pressure to perform to SLAs, to keep a team motivated and deliver a quality service for the... Continue Reading
10 September 2020 9 Essential Components of an Optimal Ticketing System A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues.... Continue Reading
16 July 2020 5 Easy Steps to tackle a mountain of aged tickets Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy to... Continue Reading
5 May 2020 How to measure user happiness on your IT Service Desk Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They’re mainly happy. Usually happy. Relatively happy. You won’t generally... Continue Reading