April 2020 Operational Update from James Karp, COO at Acora

Across the Acora group we continue to support our clients remotely and the operational delivery teams have risen to the challenge in a way that fills me with immense pride.

We have seen unprecedented levels of requests from our customers to help them which we have been able to meet each and every time and in many cases achieving results over and above our clients expectations or SLAs.

The obvious focus over the past few days has been to support our clients to implement their business continuity plans seamlessly where they were in place which has been very successful. In the examples where things perhaps were not perfectly in place, we have been able to find solutions quickly and implement new technology to enable them to work remotely and continue to trade in what has become the new normal.

Our continuing priority will be to protect the welfare of our employees and our customers’ employees. Like all organisations, we are following the latest government health guidelines and I can confirm that we have ceased all non-essential travel and in-person meetings. We will also continue to work remotely so our employees can align to the self-isolation and social distancing guidelines.

We anticipate that the severity of the COVID-19 situation may increase and the period we will need to work as we are now may extend for a few more weeks.

Team Acora remains totally committed to meeting your needs and providing our services to our customers. We continue to review our BCP daily to ensure we can meet and exceed all our obligations.

If you need any further assistance or help at this time, please contact me or any of the team.

James Karp
jkarp@acora.com