• CIOs guilty secret

    A CIOs Guilty Secret

    OUT IN THE OPEN… Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it’s not just the sheer…

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  • Dealing with uncertainty: the importance of human experience

    As a managed services provider, we know all too well that outsourcing is traditionally seen as a cost-cutting exercise. It’s a view that’s changing fast as companies seek partnerships to improve their access to talent, increase agility, and optimise the…

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  • End-User Support: How to Tackle the Bad Egg

    Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in…

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  • Acora Heads West – with Latest Acquisition

    We are delighted to announce the acquisition of Westgate IT, the South West’s premier IT Managed Services provider. The acquisition further increases Group revenues towards £40m and gives Acora direct access into the Bristol and Cardiff metropolitan areas, as well…

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  • Staying Connected as Leaders

    We could all be forgiven for looking back on the past year and saying, ‘this isn’t what I signed up for’. As IT leaders, we’ve faced the unique situation of going, almost literally overnight, from operating as single locations with…

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  • Making the Most of Microsoft 365 Licensing

    Almost every Microsoft customer has started shifting to subscription-based Microsoft 365 (M365) services. These are part of the growing ‘evergreen’ Microsoft ecosystem, where individuals and organisations pay a monthly fee for use-rights to a product, rather than buying a perpetual…

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  • Return to work 2

    Return to Work (Part 2)

    In my previous post, I highlighted some of the considerations and challenges for IT teams as people return to the office. This time, I want to focus on the specific issues of security and compliance. Flexible Working During the pandemic, you…

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  • Return to Work (Part 1)

    Focus: Reshaping IT Services and looking for advantages As a CIO you face a whole set of new challenges as people start to return to the workplace. In particular, you’re going to be dealing with ‘hybrid’ working models – some…

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  • Yep, it’s Windows 11!

    As mentioned in our article on Wednesday, Windows… 11?, Microsoft held a Livestream event yesterday evening which announced the release of Windows 11. The feed on Microsoft’s website appeared to become overwhelmed just minutes into the event, I was completely cut…

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