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The Covid-19 lockdown measures have changed the mindset of many businesses across the UK. Those that were hesitant before have now recognised the benefits, such as increased productivity. However, while some of the teething problems still remain about remote working…

Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process that every organisation should follow. In these times…

To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form…

Technology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief…

Applications Operations Manager, Nikky Stunt, shares her unique route to IT leadership and offers up advice for women at their own career path crossroads. Here’s Nikky’s journey in her own words… What’s your current role at Acora? I really enjoy…

Senior technology leaders have always had an important role to play in steering their organisation. After all, technology is a core business competency. But the past five years witnessed a major transition in the role of the CIO, a transition…

Learn why have 5 of the Top 50 UK law firms have chosen to outsource some or all of their IT support services to Acora since the Covid-19 pandemic hit. Acora, strengthened by its acquisition of Plan-Net in 2019, is…

A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges…

Cybersecurity worries, compliance concerns, and the impact thereof is still growing quickly, with COVID-19 introducing a range of new issues. Yet, in our 2020 CIO survey, senior tech leaders reported that an average of just 9% of IT budgets is…