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OPTIMISE YOUR INFRASTRUCTURE

DELIVER GREAT SERVICE WITH FEWER INTERRUPTIONS

Managing infrastructure means supporting a range of technologies in your offices, data centres or in the cloud – around the clock. That’s not always the best focus for internal IT teams who should be adding value to your business.

Our highly trained and experienced professionals will own the efficient operation of your IT infrastructure, from lifecycle management and provisioning to maintenance, monitoring, protection and service resilience. With Acora, you achieve real economies of scale, by accessing skilled IT infrastructure experts to suit your capacity and availability needs without investing to retain those skills internally.

Infrastructure monitoring

KNOW THE HEALTH OF YOUR IT

The best way to minimise service disruption is to proactively monitor for issues or vulnerabilities. Acora comprehensively monitors the health, status, performance and availability of all of your cloud and Infrastructure components, around the clock.

WE DELIVER

  • Intelligent, service-based monitoring that detects anomalies which could affect critical business processes
  • Integration with our Service Management Platform for best-of-breed ITSM tooling
  • Automation of response and resolution activities using machine learning and AI
Infrastructure maintenance

ENSURE UPTIME AT ALL TIMES

With Acora responsible for your infrastructure, you’re expertly protected from infrastructure failures and security threats. Our round-the-clock support reduces the risk of downtime and lets you focus on innovation.

WE PROVIDE

  • Deployment and integration of industry leading management tools to maintain all or part of your IT infrastructure
  • Out-of-hours updates of infrastructure and application components to reduce downtime and security risks
  • Proactive capacity and usage planning which ensures confidence in your infrastructure's ability to support your future business demands
INFORMATION SECURITY OPERATIONS CENTRE (ISOC)

TRUST YOUR SECURITY TO THE SPECIALISTS

Acora integrates our managed security services into our service delivery for customers. This takes away the burden of securing your infrastructure and resolving issues, while providing full customer visibility and auditing through our ISO 27001-compliant IT Service Management Platform.

THE BENEFITS

  • Managed by a highly skilled team of Acora analysts
  • Transparent protection against security vulnerabilities and threats
  • Reduces mean-time to resolution and protection
ACORA OFFERINGS
Managed Services