1 December 2021 Intune and Autopilot If you’re working in the Microsoft 365 ecosystem (or read David Murphy’s recent blog) you’ll have heard of Intune and Autopilot. In this blog, we’ll look at the differences between them, and what they replace from legacy on-premises days. Intune... Continue Reading
24 November 2021 15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON As 2021 draws to a close, we’re celebrating going into our 15th year of uninterrupted partnership with Pearson – our longest-standing client within our Flexible Support service offering. Pearson is ‘the world’s leading learning company’, and a name familiar to... Continue Reading
17 November 2021 Windows 11 – How the OS upgrade journey has changed How to introduce Windows 11 is a key question for IT leaders. Although the overall method of getting from Windows 10 to Windows 11 hasn’t changed, you’ll need to test the new OS – first with IT, then with pilot... Continue Reading
11 November 2021 ACORA EXPANDS WITH LATEST ACQUISITION We are delighted to confirm our acquisition of M9 Limited – a thriving and forward-looking IT services provider with over 40 staff, and nearly 100 long-term contracted customers. Based in London, M9 also has an established offshore team in Kuala... Continue Reading
27 October 2021 The Light of Experience As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that... Continue Reading
20 October 2021 Windows 365 – do I need it? You could be forgiven for missing Windows 365, even if you pay attention to the IT news. Partly, I suppose, because Microsoft chose to release it during the summer holidays! And really, it’s a pretty simple concept: a PC-per-individual, in... Continue Reading
22 September 2021 The CIO Dilemma: Experience Counts We’re all familiar with The CIO Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The CIO Dilemma has been with us for at least a decade,... Continue Reading
6 September 2021 Why Knowledge Management Systems Fail – and how to fix yours Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management... Continue Reading
31 August 2021 Making Data Work In IT terms, the concept of Big Data has been around for a very long time. But when it was first coined in the ancient past (around 2005) no one had any real idea of just how much raw data... Continue Reading
18 August 2021 Protecting the Innocent For us as IT professionals, the deceptively simple term ‘security’ encompasses a vast range of tasks and topics. And after spending all day dealing with firewalls, Web Application Gateways, anti-virus, anti-malware, proxy services, tenancy restrictions, just-in-time admin access, password vaults,... Continue Reading
17 August 2021 A CIOs Guilty Secret OUT IN THE OPEN… Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it’s not just the sheer... Continue Reading
16 August 2021 Dealing with uncertainty: the importance of human experience As a managed services provider, we know all too well that outsourcing is traditionally seen as a cost-cutting exercise. It’s a view that’s changing fast as companies seek partnerships to improve their access to talent, increase agility, and optimise the... Continue Reading
4 August 2021 End-User Support: How to Tackle the Bad Egg Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in... Continue Reading
4 August 2021 Acora Heads West – with Latest Acquisition We are delighted to announce the acquisition of Westgate IT, the South West’s premier IT Managed Services provider. The acquisition further increases Group revenues towards £40m and gives Acora direct access into the Bristol and Cardiff metropolitan areas, as well... Continue Reading
4 August 2021 Staying Connected as Leaders We could all be forgiven for looking back on the past year and saying, ‘this isn’t what I signed up for’. As IT leaders, we’ve faced the unique situation of going, almost literally overnight, from operating as single locations with... Continue Reading
4 August 2021 Making the Most of Microsoft 365 Licensing Almost every Microsoft customer has started shifting to subscription-based Microsoft 365 (M365) services. These are part of the growing ‘evergreen’ Microsoft ecosystem, where individuals and organisations pay a monthly fee for use-rights to a product, rather than buying a perpetual... Continue Reading