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As your business evolves, it’s easy for technology and processes to get out of date, resulting in workplace inefficiencies that adversely affect productivity, employee satisfaction and customer experience. The Harvard Business Review Analytic Services Survey in Feb 2018 found that…
Celebrations! Acora has just been named as one of the top Managed Service Providers in the UK and number 43 globally in the 2020 annual Channel Futures MSP 501 rankings. For the 13th year running, MSPs from around the globe…
It’s easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it….
Joiners, movers & leavers processes (JML) are critical to information security, hardware asset management and relationship building between your Support Team and IT users. All too often, the responsibility for maintaining a smooth process is unclear. Leaving both users and…
Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy to…
I hope you are all well and staying healthy. Across the Acora group we continue to support our clients remotely and the operational delivery teams are as strong as ever. Following the recent update from the Government which set out…
Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They’re mainly happy. Usually happy. Relatively happy. You won’t generally…
A term we have begun to use a lot more recently at Acora, ‘technical debt’ seems to be increasingly omnipresent in IT platforms everywhere! It sprung into our view this evening in a tweet linking an article at The Register:…
We were very sorry to hear the news from K3 earlier in the week. These are challenging times for all businesses, and the close knit Dynamics channel family is not immune. To the employees, and we have several ex colleagues…