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How do you know if your service desk is meeting your SLA? How do you identify training issues and threats to IT stability? Keeping track of key metrics is the key to a smooth and successful IT Support Desk but…
Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the biggest risk to your organisation: it’s what happens…
MNH Sustainable Cabin Services (MNH) provides leading airlines such as Qantas, Emirates and Virgin Atlantic with essential services from headset provision to laundry servicing. More recently, following Covid-19, this has expanded to include anti-bacteria swabbing and testing services for onboard…
Creative Flair Childcare, a nursery based in Coventry, reached out on social media to see if anyone could donate a computer. Owner and Director at Creative Flair Childcare, Jennifer Faulkner, wrote that their only computer failed to work after many…
According to Gartner, CIOs have built closer relationships with their CEOs in 2020. The role of the CIO is changing. After a tumultuous year, their role has become less operational, more strategic and boards are sitting up to listen to…
In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations,…
When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Tracking and improving IT Support Desk customer satisfaction is an ongoing process….
The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not managed appropriately. It is not…
Back when lockdowns began, furloughs, even complete shutdowns, were widespread. Since then, many businesses have started getting back to their offices again. But not without challenges. While businesses may be ready to operate under Covid-precautionary measures, not all staff members…