1 October 2020 How to improve your Software Asset Management process? The goal of Software Asset Management (SAM) is to drive cost-efficiency without having a negative impact on business operations and IT service levels. Good Software Asset Management (SAM) enables a business to gain maximum benefit from IT investment. Just as... Continue Reading
24 September 2020 Cripps Pemberton Greenish & Acora Celebrate their First Anniversary Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. “One of the challenges we were constantly facing was retaining staff. Being headquartered so close to London... Continue Reading
23 September 2020 Flexibility & Transparency are a Must for IT Service Providers It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing... Continue Reading
16 September 2020 Are you a Superstar IT Support Desk Manager? Are you an IT Support Desk Manager? Or maybe you have one reporting to you? It’s not a job for the faint-hearted. The pressure to perform to SLAs, to keep a team motivated and deliver a quality service for the... Continue Reading
10 September 2020 9 Essential Components of an Optimal Ticketing System A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues.... Continue Reading
7 September 2020 Dynamics NAV vs. Business Central: What’s the Difference? Microsoft launched Dynamics 365 Business Central in late 2018. At first glance, Business Central looks like a brand-new product, but it’s not – Dynamics 365 Business Central is the evolution of Microsoft’s popular ERP solution for SMEs: Dynamics NAV. Technology... Continue Reading
4 September 2020 Acora Signs Microsoft UK Partner Pledge Acora have signed the Microsoft Pledge, a commitment to reducing the UK’s future skills gap with regards to AI, Cloud Computing, Internet of Things (IoT) and Mixed Reality – otherwise known as the fourth industrial revolution. The pledge commits partners, like Acora,... Continue Reading
2 September 2020 Are you ready for the Year of ‘the modern workspace?’ As your business evolves, it’s easy for technology and processes to get out of date, resulting in workplace inefficiencies that adversely affect productivity, employee satisfaction and customer experience. The Harvard Business Review Analytic Services Survey in Feb 2018 found that... Continue Reading
25 August 2020 Acora ranked within the Top 50 Global Managed Service Providers Celebrations! Acora has just been named as one of the top Managed Service Providers in the UK and number 43 globally in the 2020 annual Channel Futures MSP 501 rankings. For the 13th year running, MSPs from around the globe... Continue Reading
30 July 2020 First Time Fix – Do your metrics reveal the truth? It’s easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it.... Continue Reading
21 July 2020 How to implement a successful Joiners, Movers & Leavers (JML) process Joiners, movers & leavers processes (JML) are critical to information security, hardware asset management and relationship building between your Support Team and IT users. All too often, the responsibility for maintaining a smooth process is unclear. Leaving both users and... Continue Reading
16 July 2020 5 Easy Steps to tackle a mountain of aged tickets Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy to... Continue Reading
22 May 2020 May 2020 Operational Update from James Karp, COO at Acora I hope you are all well and staying healthy. Across the Acora group we continue to support our clients remotely and the operational delivery teams are as strong as ever. Following the recent update from the Government which set out... Continue Reading
5 May 2020 How to measure user happiness on your IT Service Desk Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They’re mainly happy. Usually happy. Relatively happy. You won’t generally... Continue Reading
8 April 2020 Technical debt – when should you address it? A term we have begun to use a lot more recently at Acora, ‘technical debt’ seems to be increasingly omnipresent in IT platforms everywhere! It sprung into our view this evening in a tweet linking an article at The Register:... Continue Reading
3 April 2020 Helping Dynamics customers when their support partner is unable to We were very sorry to hear the news from K3 earlier in the week. These are challenging times for all businesses, and the close knit Dynamics channel family is not immune. To the employees, and we have several ex colleagues... Continue Reading