• How to measure user happiness on your IT Service Desk

    Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They’re mainly happy. Usually happy. Relatively happy. You won’t generally…

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  • Technical debt – when should you address it?

    A term we have begun to use a lot more recently at Acora, ‘technical debt’ seems to be increasingly omnipresent in IT platforms everywhere! It sprung into our view this evening in a tweet linking an article at The Register:…

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  • Helping Dynamics customers when their support partner is unable to

    We were very sorry to hear the news from K3 earlier in the week. These are challenging times for all businesses, and the close knit Dynamics channel family is not immune. To the employees, and we have several ex colleagues…

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  • Acora completes investment round with Palatine Private Equity

    “Below is the press release in relation to our corporate activity from the week commencing 9th March 2020. Whilst it feels wholly inappropriate to release these messages now, I am duty-bound to do so in the interest of all Acora…

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  • Three key considerations when creating a cyber-security strategy

    Selecting a partner for your security requirements is similar to IT procurement decisions you have made before – and will probably follow the traditional 3 questions, with a twist… Question 1: DIY or managed services? As with all IT services,…

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  • What is: Outsourcing? Managed IT services? Shared IT services?

    There is still a lot of confusion surrounding the different types of IT support models, mainly because there are so many options and alternatives to in-house IT service desks out there!   We thought we would explain the different types of sourcing solutions available, including near-shoring, co-sourcing and managed sourcing.   IT Sourcing Models Generally, when certain business…

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  • 7 principles of security & privacy for cloud data warehouses

    Almost every day we read of data breaches, the misuse of customer information or some new hacking scandal. In this environment, any company using data extensively (and don’t we all?) must grapple with ever more regulation and acute consumer pressure….

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  • Colosseum Dental picks Acora to implement Microsoft Business Central

    We’re delighted to announce that Colosseum Dental, one of the UK’s major providers of dentistry with over 70+ local clinics, has chosen Acora to implement its new Microsoft Dynamics solution. Acora were asked to support Colosseum Dental’s existing solution and its users…

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  • Raiders of the lost password

    At Microsoft Ignite this year, a conference for IT support partners, I decided to focus on security. This is a boardroom conversation right now and as I type various news stories exist about major companies who have been breached – and I imagine, a lot more…

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