Inconsistent or inadequate service desk delivery has a direct impact on end user satisfaction and productivity. At Acora, we’ve spent many years developing the most efficient, best practice service desk support, to ensure end user satisfaction – even in the face of IT issues.
Now in use with many hundreds of customers, our platform has been refined to deliver expert support from the moment a new ticket is raised through to closure. We can also flex the way you receive service desk support – from temporary support to 24/7/365 coverage; and from Acora’s service centres to your own site.
Acora’s outsourced IT service desk is ideal for companies with 500-5,000 employees. You simply pass the responsibility of support and management of your end user issues to Acora, and we provide a skilled service desk. This allows your team to focus on managing the core environment and delivering IT initiatives that have the most significant impact on your business.
If you’d rather have Acora’s service support close to hand, we will take on the management of your service desk on-site at your office location. This gives you a predictable monthly cost for your service desk and frees your support staff for other tasks.
When your in-house service desk is hit by new demands, it’s often the user experience that suffers first. Service Desk Boost from Acora helps you deal with staff attrition, spikes in project demands, unresolved tickets or a lack of specialist skills – by giving you additional service desk support direct from Acora. We replicate the environment of your service precisely and handle an agreed number of tickets remotely, as an extension of your team.
IT Management as a Service (ITMaaS) is Acora’s cloud-based IT Service Management solution based on ServiceNow. It surpasses best practice standards and provides a mature IT service platform for our clients’ internal IT service desk requirements. Developed and optimised using all of our service experience, this industry-leading platform offers rapid onboarding and the ability to deliver your IT support services to the highest ITIL-aligned standards.
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