Cultural Fit and Alignment with your Vision
We all understand that the right service partner needs to have the same cultural alignment, drive and ambition for their business as yours. The selection process must establish an initial trust and confidence in technical capabilities.
Recognised as a best in class MSP, we believe in demonstrating the value that outsourcing can bring, working hard to understand your drivers and aligning them to our services.
Our focus is on an experience-led rather than just a technology-led outlook. We prioritise users’ needs and optimise the user experience. To assessing real outcomes, added value and productivity gains. To caring about how people feel about the IT they’re using daily.
WE’RE LEADING AN IT REVOLUTION
Historically, Managed Service Providers and their customers have solely relied solely traditional service level agreements (SLAs), evaluated through CSAT and/or annual surveys.
But advances in technology now allow us to measure the UX in real-time and, crucially, in non-intrusive ways.
By combining this UX data with our standard SLA, we’ve created something new and enhanced, which we call the Experience Level Agreement, or XLA. And what XLA does is bring the SLA into line with today’s IT environment, by adding two crucial measures of success.