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Forward Thinking with Data Insights
The Reporting Dilemma Applications are a key business component and they are constantly evolving to enhance your work processes. One area specifically, which isn’t prioritised or spoken about enough is data. Many people don’t recognise how powerful your business data…
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The Acora CIO Report 2022
We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,…
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Deploying The User Experience
The immediate benefits, and the long-term impact. In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA-based Led By Experience service, and how it revolutionises…
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Bringing The User Experience To Life
User experience is becoming central to IT services and support and investment decision-making. The critical difference between SLA and XLA is the approach to and regard for users. SLAs deal strictly in statistics: users are seen in terms of percentages,…
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Enhancing The User Experience
Enhancing the user experience. What it means, and why it matters. The pandemic and the shift to hybrid working have highlighted the importance of the user experience, and the clear link between IT and people’s productivity and wellbeing. But until…
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The Acora CIO Report 2021
We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…
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The Ultimate Guide to improving your IT Service Desk performance
“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…
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Rank Your Service Desk
All too often opportunity costs are over looked as businesses focus on the bottom line – especially in what are seen as cost centre such as the Service Desk. In just 20 questions, diagnose your organisations’s Service Desk and assess…
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The Definitive Guide to Managed Services
Unsure as to whether IT managed services is right for your business? This guide will help with your decision making process. Covering everything from explaining what managed services are, to calculating RoI and outlining top tips for selecting the right…
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