Resources

Acora CIO Report 2023

We are thrilled to share that our latest CIO Report is back by popular demand and is now available to download. The report continues to build on the priorities and shared challenges of CIOs and IT Leaders in the UK…

Read more

Keeping up with endpoint threats

Ever-growing cyber threats are a concern for everyone. But for IT leaders, the pressure has been ramped up to a new level. DON’T BE BLINDSIDED Don’t worry, you are not alone. Experience, talent and advanced toolsets are a great combination…

Read more

Forward Thinking with Data Insights

The Reporting Dilemma Applications are a key business component and they are constantly evolving to enhance your work processes. One area specifically, which isn’t prioritised or spoken about enough is data. Many people don’t recognise how powerful your business data…

Read more

The Acora CIO Report 2022

We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,…

Read more

Deploying The User Experience

The immediate benefits, and the long-term impact. In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA-based Led By Experience service, and how it revolutionises…

Read more

Bringing The User Experience To Life

User experience is becoming central to IT services and support and investment decision-making. The critical difference between SLA and XLA is the approach to and regard for users. SLAs deal strictly in statistics: users are seen in terms of percentages,…

Read more

Enhancing The User Experience

Enhancing the user experience. What it means, and why it matters. The pandemic and the shift to hybrid working have highlighted the importance of the user experience, and the clear link between IT and people’s productivity and wellbeing. But until…

Read more

The Acora CIO Report 2021

We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…

Read more

The Ultimate Guide to improving your IT Service Desk performance

“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…

Read more