-
Resources
-
Rank Your Service Desk
All too often opportunity costs are over looked as businesses focus on the bottom line – especially in what are seen as cost centre such as the Service Desk. In just 20 questions, diagnose your organisations’s Service Desk and assess…
Read more -
The Definitive Guide to Managed Services
Unsure as to whether IT managed services is right for your business? This guide will help with your decision making process. Covering everything from explaining what managed services are, to calculating RoI and outlining top tips for selecting the right…
Read more -
5 Steps to Successfully Transforming End User Support
IT has become the accelerant of modern businesses. Companies are investing more in their technology and so require wider reaching IT support. The Service Desk is becoming the backbone of organisations, as it not only serves to support growth, but…
Read more -
10 Top Tips to M&A IT Integration Success
It’s an alarming fact that a large proportion of M&A activity fails to deliver the potential business value anticipated. In fact, most research indicates that only 50% of these deals actually result in an increase in overall shareholder value. The…
Read more -
The IT Leaders Guide to High Performance End User Support
With emerging tech like mobile, chat, cloud and more, service desks have never been under more pressure. Pete Canavan shares his top tips from his 20+ years of delivering end user IT support. How well you support your users impacts…
Read more -
Service Desk Outsourcing – what to consider
Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be…
Read more -
The 2020 Acora CIO Survey
Welcome to the first ever Acora CIO survey! In the first half of 2020 Acora and the publisher of CIO magazine, International Data Group (IDG), surveyed IT decision-makers in large organisations across the UK. We wanted to understand what the key…
Read more -
Thinking of switching providers?
Acora’s Sales & Marketing Director, Matt Wood, talks about switching IT support partners . He explains the common reasons why people move and how we help them make the transition.
Read more -
Acora Service Desk Boost – explainer video
A sudden increase in service desk tickets, staff churn, and absences often result in lower resolution rates, and it won’t take long for your end-users to start complaining. Add in management distractions and the difficulty in recruiting the right skills,…
Read more