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When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Tracking and improving IT Support Desk customer satisfaction is an ongoing process….

The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not managed appropriately. It is not…

Back when lockdowns began, furloughs, even complete shutdowns, were widespread. Since then, many businesses have started getting back to their offices again. But not without challenges. While businesses may be ready to operate under Covid-precautionary measures, not all staff members…

IT Managed Service provider Acora Ltd completed its financial year 2020 in October, reporting strong revenue growth, a 40% like for like increase in EBITDA, and with the news it has concluded its first acquisition since receiving investment from Palatine…

Acora announces its added Clever Dynamics apps into its Microsoft Dynamics 365 Business Central implementations. “With the many years of experience of working with Dynamics customers, The Clever Dynamics team provide apps that really work for the real world challenges…

The Covid-19 lockdown measures have changed the mindset of many businesses across the UK. Those that were hesitant before have now recognised the benefits, such as increased productivity. However, while some of the teething problems still remain about remote working…

Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process that every organisation should follow. In these times…

To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form…

Technology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief…