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The Acora CIO Report 2022

We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,…
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The Acora CIO Report 2021

We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…
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Rank Your Service Desk

All too often opportunity costs are over looked as businesses focus on the bottom line – especially in what are seen as cost centre such as the Service Desk. In just 20 questions, diagnose your organisations’s Service Desk and assess…
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The Definitive Guide to Managed Services

Unsure as to whether IT managed services is right for your business? This guide will help with your decision making process. Covering everything from explaining what managed services are, to calculating RoI and outlining top tips for selecting the right…
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The IT Leaders Guide to High Performance End User Support

With emerging tech like mobile, chat, cloud and more, service desks have never been under more pressure. Pete Canavan shares his top tips from his 20+ years of delivering end user IT support. How well you support your users impacts…
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Service Desk Outsourcing – what to consider

Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be…
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The 2020 Acora CIO Survey

Welcome to the first ever Acora CIO survey! In the first half of 2020 Acora and the publisher of CIO magazine, International Data Group (IDG), surveyed IT decision-makers in large organisations across the UK. We wanted to understand what the key…
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Thinking of switching providers?

Acora’s Sales & Marketing Director, Matt Wood, talks about switching IT support partners . He explains the common reasons why people move and how we help them make the transition.
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Acora Service Desk Boost – explainer video

A sudden increase in service desk tickets, staff churn, and absences often result in lower resolution rates, and it won’t take long for your end-users to start complaining. Add in management distractions and the difficulty in recruiting the right skills,…
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