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The Light of Experience
As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…
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Feeling unloved by your current IT partner?
Let’s face it, personal relationships have their ups and downs. It’s just the same with a business relationship. There are lots of reasons why an outsourcing partnership can break up…
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Study finds IT leaders are fed-up with mundane routine
A recent survey of over 500 IT professionals, carried out by INAP, revealed that IT professionals have a strong desire to see their roles and responsibilities change. The report found that they want to move away from infrastructure upkeep and…
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What do IT Managers want?
The IT manager’s role has changed in recent years. IT is no longer confined to a supporting role, instead of becoming a strategic priority – particularly as digital transformation projects become the norm. Unsurprisingly, the IT manager’s requirements are changing…
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Time to look again at IT managed services?
Download free ebook – the definitive guide to IT managed services In an IT landscape dominated by cloud computing, digital transformation and cyber security, more and more organisations are adopting managed services and using their chosen provider for additional support…
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Why do IT outsource relationships sometimes fail?
There are several contributing factors as to why outsourcing relationships can fail. Below are a few areas for consideration. The IT service provider has outgrown their customer Greater exposure to risk can be experienced due to lack of service provider…
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Mid-market organisations looking outward for IT project support
Being responsible for IT is sometimes a thankless job, but in truth, no company can thrive without technology. IT professionals are being pushed into the limelight, with innovative technology offering a competitive edge and businesses efficiencies that are too good…
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7 Great Questions to Ask Your Potential IT Support Company
If you are looking for an IT support provider you may find yourself in conversations with a handful, unless you have been given a recommendation from a trusted source. Regardless, asking the right questions during the selection process, to determine…
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IT Outsourcing vs In-house IT – The pros & cons
The pros and cons of IT outsourcing have been debated for many years without a proper consensus ever being reached. However the rise of Cloud computing has changed the discussion somewhat – even non-technical decision-makers are signing up for hosted…
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