Acora is excited to announce a significant customer win that further strengthens its position as a leading provider of experience-led IT-managed services. While the name of the customer remains anonymous, Acora has secured a 5-year contract with a top 20…
Read moreOur new Acora ad campaign – the biggest and most ambitious we’ve ever run – went live in the autumn of 2021. As it reaches its midpoint, our Sales & Marketing Director MATT WOOD explains how it came about, its…
Read moreLike most of us, I’d hoped that 2021 would be something more like a ‘normal’ year. But of course, it wasn’t. Likewise, I’d more-or-less assumed I’d now be looking ahead to a bright, shiny ‘post-pandemic’ year in 2022. Doesn’t look…
Read moreAs CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…
Read moreWe’re all familiar with The CIO Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The CIO Dilemma has been with us for at least a decade,…
Read moreAs a managed services provider, we know all too well that outsourcing is traditionally seen as a cost-cutting exercise. It’s a view that’s changing fast as companies seek partnerships to improve their access to talent, increase agility, and optimise the…
Read moreDo you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in…
Read moreWe could all be forgiven for looking back on the past year and saying, ‘this isn’t what I signed up for’. As IT leaders, we’ve faced the unique situation of going, almost literally overnight, from operating as single locations with…
Read moreTechnology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief…
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