End-user Support & Experience Archives

News room category:
End-user Support & Experience

Filter by TYPE

5-year Contract Secured by Experience and Cyber Security Capabilities

We’re thrilled to announce that we have secured a 5-year Managed Service contract with a leading Property Consultancy firm. Join us in celebrating this success. We are honoured that our growing capabilities are being recognised across multiple industries. With 450…
Read more
XLA’s. The Golden Ticket to an Experience Economy

We are now a year on from launching our Experience Level Agreement (XLA) and it is for sure, dominating the market. The dialogues we are now having have definitely advanced and we have moved away from talking about what experience…
Read more
2022: Never the Same Again?

Like most of us, I’d hoped that 2021 would be something more like a ‘normal’ year. But of course, it wasn’t. Likewise, I’d more-or-less assumed I’d now be looking ahead to a bright, shiny ‘post-pandemic’ year in 2022. Doesn’t look…
Read more
15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON

As 2021 draws to a close, we’re celebrating going into our 15th year of uninterrupted partnership with Pearson – our longest-standing client within our Flexible Support service offering. Pearson is ‘the world’s leading learning company’, and a name familiar to…
Read more
Windows 11 – How the OS upgrade journey has changed

How to introduce Windows 11 is a key question for IT leaders. Although the overall method of getting from Windows 10 to Windows 11 hasn’t changed, you’ll need to test the new OS – first with IT, then with pilot…
Read more
The Light of Experience

As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…
Read more
Windows 365 – do I need it?

You could be forgiven for missing Windows 365, even if you pay attention to the IT news. Partly, I suppose, because Microsoft chose to release it during the summer holidays! And really, it’s a pretty simple concept: a PC-per-individual, in…
Read more
The CIO Dilemma: Experience Counts

We’re all familiar with The CIO Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The CIO Dilemma has been with us for at least a decade,…
Read more
Why Knowledge Management Systems Fail – and how to fix yours

Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management…
Read more