• Acora Win - University of Reading

    Controlling the surge with Acora’s Flexible Support contract

    We are delighted to share that we have been selected as the preferred IT partner to provide Flexible Services for a university that is home to over 20K students and 4K employees. Whilst the customer remains anonymous, they have been…

    Read more
  • IT Support for Financial Service Firms

    IT Support for Financial Service Firms

    Key challenges you may face in today’s digital environment. The finance industry has a significant impact on everyone’s life. We rely on it immensely without even realising. This heightens the pressure to deliver services seamlessly, intelligently and compete against a…

    Read more
  • 2022 Message

    2022: Never the Same Again?

    Like most of us, I’d hoped that 2021 would be something more like a ‘normal’ year. But of course, it wasn’t. Likewise, I’d more-or-less assumed I’d now be looking ahead to a bright, shiny ‘post-pandemic’ year in 2022. Doesn’t look…

    Read more
  • Intune and Autopilot

    Intune and Autopilot

    If you’re working in the Microsoft 365 ecosystem (or read David Murphy’s recent blog) you’ll have heard of Intune and Autopilot. In this blog, we’ll look at the differences between them, and what they replace from legacy on-premises days. Intune…

    Read more
  • User Experience

    The Light of Experience

    As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…

    Read more
  • End-User Support: How to Tackle the Bad Egg

    Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in…

    Read more
  • Are you ready for IR35?

    On Wednesday 19th of March 2020, the government announced that the changes to the IR35 tax system were going to be postponed for a year. This decision was mainly made to mitigate the impact of coronavirus on the economy. Currently,…

    Read more
  • Cost optimised IT

    A couple of years ago Gartner was talking a lot about cost optimised IT, they even shared a “Top 10” list of cost optimisation ideas including: Create a shared-service organisation, for some or all IT services. Centralise, consolidate, modernise, integrate…

    Read more
  • Operational IT vs. Strategic IT

    Not new terms, but worth considering for a moment. If operational IT is managing the day-to-day (keeping things running), then strategic IT is the time you spend looking to the future, adding business value, digitally transforming and supporting business growth….

    Read more