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Business Transformation and accelerated growth together

DRIVE TRANSFORMATIONAL CHANGE THROUGH MANAGED SERVICES

Leading organisations use IT outsourcing to drive their digital transformation agenda.

At Acora, our Managed Services enable you to outsource as much or as little of your IT and Cyber Security provision as you need to. This allows you to focus on the core business activities rather than expending effort and resources in trying to build a world-class IT operation internally.

With cost control, enabling core business functions, and solving capacity issues being the primary drivers to outsource, we’ll enable you to meet the growing demands of your business and accelerate your innovation.

Managed IT and Cyber Security Partner Considerations

EXTEND YOUR CURRENT CAPABILITIES

ROADMAP YOUR WAY TO INNOVATION AND GROWTH

Ranked #1 MSP in Europe on Channel Futures 2022, we are on a mission to provide the best possible experience with a best in class Managed Service Provider. Through our Experience Led Approach™, we are challenging the status quo to allow our customers to be empowered to make better, quicker and easier business decisions, without IT distractions.

  • Access Mature Services

    Creating and embedding IT operations processes are time consuming. Outsourcing allows you to access mature, well-defined services, ideally aligning with industry standards.

  • Realign Accountability

    Make your outsourcer accountable. This gives you the space to deliver priority projects and means you can focus internal staff on driving business value without introducing unnecessary risk.

  • Tap in to additional expertise

    Accepting the new reality under the shadow of Covid-19 means it is extremely difficult to keep talented staff satisfied. Access technical and managerial talent from Acora when needed, rather than recruiting internally.

  • Scale more easily

    The ability to scale teams on demand to maintain service levels can be tricky. Outsourcing manages peaks in service real-time and provides a predictable high quality experience.

INSIGHTS

The latest from the frontline

Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.

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Helpful FAQs

MANAGED IT SERVICE FAQs

IT Outsourcing is a process where a company passes over the internal responsibility of planning any IT to another company. Many companies are adopting outsourcing to a provider to achieve greater organisational effectiveness, flexibility, and strategic innovational functions.

At Acora, we find, select and train our team based on the support we need to provide our customers in order to meet their workforce needs. Outsourcing can ease the burden and transfer the risk associated with carrying out specific functions and allows companies to focus on their core competencies.

At Acora, we outsource the below services:

  • Traditional IT Service Desk
  • End-User Management & Support
  • Proactive Infrastructure, Monitoring and Support
  • Hosting Services
  • Application Development and Support,
  • Public Cloud Infrastructure, Management & Support

The main benefits to outsourcing your IT are:

Efficient services: The outsourcing process allows you to convert your ideas into products more quickly and of a higher standard. It minimises down time often spent onboarding new employees.

Access to skilled resources: By partnering with an outsourcing company, you gain instant access to a large group of highly skilled resources. As a result, budget is no longer swallowed up by recruiting and training expensive resources for your business.

Reduced costs across infrastructure and technology: Outsourcing your projects can help you to remove infrastructure investment as your partner will take full responsibility of the business processes.

Realigned focus on core areas: With your outsourcing partner taking on those core processes, you and your team can really focus on building your brand and investing in core areas of your business.

The main challenges associated with outsourcing include:

Choosing the right IT partner: Selecting the right outsourcing partner for your business comes first and foremost. The entire selection process from the beginning means that if any phase is flawed, frustration and breach of contract are bound to occur over time.

Legal entanglements: If the legal implications of the outsourcing contract are unclear to both the organisation and the service provider, there will be uncertainties surrounding the outsourcing decision. Many companies overlook legal issues and face outsourcing failures.

A breakdown in communication: Company culture may lead to miscommunication between parties. Often, conversations occur early on and you may think that what you had conveyed was understood, but at a later stage, realise that the output was unlike what you had in mind. Great communication is the key to a successful working relationship when choosing to outsource

Ineffective documentation: A well-drafted requirement document can save you a lot of time and money later down the line. To avoid misunderstanding, you should consider documenting precisely what you have in mind. It is crucial to highlight that if these issues are not addressed beforehand, they can have a substantial negative impact on your business.

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