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As CIOs, we have a general sense of how people feel about IT. Some of this knowledge comes from formal measures like CSAT but we’re also plugged into anecdotal feedback when considering user experience. While it’s useful to know that…

You could be forgiven for missing Windows 365, even if you pay attention to the IT news. Partly, I suppose, because Microsoft chose to release it during the summer holidays! And really, it’s a pretty simple concept: a PC-per-individual, in…

We’re all familiar with The CIO Dilemma: ensuing zero IT problems day-to-day, while delivering the transformational change the business’s digital ambitions demand – simultaneously, with the same resources. The CIO Dilemma has been with us for at least a decade,…

In today’s IT market, there is a very simple calculus: get big; get niche – or get out. At Acora, we have chosen the second option, focusing on clients either with a high enterprise value relative to their physical corporate…

Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management…

In IT terms, the concept of Big Data has been around for a very long time. But when it was first coined in the ancient past (around 2005) no one had any real idea of just how much raw data…

Whatever our sector or profession, we all have (or should have) ways to gauge how well we’re meeting our customers’ and clients’ needs and expectations. We often gather this feedback by informal, ad hoc means, but many of us also…

For us as IT professionals, the deceptively simple term ‘security’ encompasses a vast range of tasks and topics. And after spending all day dealing with firewalls, Web Application Gateways, anti-virus, anti-malware, proxy services, tenancy restrictions, just-in-time admin access, password vaults,…

OUT IN THE OPEN… Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it’s not just the sheer…