Acora (formerly ADA technology systems) relaunched in December 2011 with a commitment to redefine service for visionary business leaders in the mid-market with a pioneering approach to outsourced IT services.

Today, the company announced that it has been awarded LRQA’s (Lloyd’s Register Quality Assurance) stamp of Business Assurance – with certification to 4 internationally recognised management system standards. These sit alongside the 3* Service Desk Institute accreditation that already aligns Acora with the world’s leading service brands.

Acora – have been awarded the following:
BS 25999-2:2007: the world’s first British standard for business continuity management (BCM)
ISO 20000-1:2005: demonstrating the adoption of an integrated approach to delivering Managed Services
ISO 27001:2005: the international best practice for an Information Security Management System (ISMS)
ISO 9001:2008: acknowledging an internationally recognised Quality Management System

Sean Read, Chief Operating Office at Acora commented “At Acora we have built our services on a solid, scalable platform that is not only measurable and repeatable, but also allows our customers the flexibility that they require to follow their own business strategy. Certification to these management system standards provide further reassurance to our clients, that our processes are robust and built on best practices. It confirms our direction to redefine excellent service and provides stimulus to improve further, in support of both our own and our clients’ businesses. Of course, when it comes to service, we can’t achieve any of this without a committed and engaged team with the desire to deliver great service.”

Continuous drive for improvement
With its best-practice processes already ingrained in the heart of Acora’s environment, the assessment took place in record time, highlighting the company’s commitment to continually elevate the level of service they deliver to their customers.

Don Stanley, Head of Assessment and Training at LRQA, comments: “LRQA works in partnership with its clients to help them effect real change in their business. We are delighted that Acora has achieved certification to these four internationally recognised, management system standards.

This is a clear sign of the organisation’s commitment to continual improvement. Having robust management systems will help reduce costs and wastage while enhancing the ability to provide effective services.”


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